Product Operations Executive

• *Job Opening:** Product Operations Executive

• *Location:** Trichy
• *Department:** Digital Strategy
• *Employment Type:** Full\-Time

• *Experience:** 0–2 Years

• *About the Role**

Kauvery Hospital is looking for a proactive and detail\-oriented **Product Operations Executive** to join the Digital Strategy team. This role is responsible for supporting enterprise applications, coordinating with business users, driving application adoption, and ensuring smooth day\-to\-day operations. The ideal candidate should have strong communication skills, a passion for technology, and the ability to work closely with cross\-functional teams.

• *Key Responsibilities**

• Manage user accounts, roles, and access across enterprise applications.
• Track, prioritize, and coordinate application issues, enhancement requests, and support tickets.
• Provide first\-level application support and ensure timely resolution or escalation of issues.
• Conduct user training sessions, product demonstrations, and application rollout activities.
• Drive application adoption by engaging with business users and promoting best practices.
• Prepare and maintain user manuals, Standard Operating Procedures (SOPs), training guides, and knowledge base articles.
• Coordinate with internal teams and vendors to ensure smooth application performance.
• Monitor user feedback and recommend process improvements to enhance the user experience.
• Support testing, deployment, and release activities for application updates.
• Maintain accurate records of support activities, user requests, and operational metrics.

• *Eligibility Criteria**

• *Education**

• Bachelor’s degree in computer science, Information Technology, BCA, B.Sc. (Computer Science/IT), or an equivalent qualification.

• *Experience**

• **0–2 years** of experience in Product Support, Application Support, IT Operations, Helpdesk, or a similar role.
• Fresh graduates with strong technical aptitude and excellent communication skills are encouraged to apply.

• *Skills Required**

• Basic understanding of enterprise applications and software support.
• Proficiency in MS Excel, Word, and PowerPoint.
• Strong analytical and problem\-solving skills.
• Excellent verbal and written communication skills.
• Good coordination and stakeholder management abilities.
• Strong documentation and SOP preparation skills.
• Customer\-focused approach with a willingness to learn.
• Ability to manage multiple tasks in a fast\-paced environment.
• Attention to detail and organizational skills.

• *Preferred Skills**

• Exposure to CRM, ERP, Hospital Information Systems (HIS), or other enterprise applications.
• Basic knowledge of SQL, databases, or software testing concepts.
• Experience with ticketing or issue\-tracking tools.
• Understanding of software implementation and user support processes.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Work Location: In person