Closing date for applications: 07/06/2026
Location Bangalore, India
Job typePermanent \| Contract typeFull Time
\#R\-00279179
- *Join our digital revolution in NatWest Digital X**
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In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.
- *Job description**
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This role is based in India and as such all normal working days must be carried out in India.
Join us as a Product Owner
- We’re looking for someone to support senior management in driving the development of our digital payment product priorities and investment needs
- You’ll be putting the customer at the heart of our product plans and constantly improving their digital journey
- This is an opportunity to oversee the service delivery of our transaction and settlement capability set, making sure all aspects of our digital customer journey deliver an exceptional customer experience
- We're offering this role at vice president level
- *What you'll do**
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We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of features relating to transactions and fund settlement, making sure that we create a world\-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.
You’ll also be
- Using information relating to customers, business stakeholders, market conditions and business risks to prioritise and deliver improvements to our transaction and settlement capability
- Driving all aspects of our transaction and settlement capability, including performance management, service proposition and customer / colleague experience
- Working with stakeholders and delivering on KPI's to inform and monitor the customer and colleague experience
- Making sure that continuous improvements are within agreed budgets
- Writing effective user stories and working closely with engineering colleagues to ensure successful and efficient delivery of the product backlog
- *The skills you'll need**
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In this role, you’ll need to have previous experience of working in a Scrum or Agile team. You’ll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you’ll have a successful track record of digital delivery and operations along with digital capability management and human centred design experience.
You’ll also be expected to have
- An understanding of the needs of business customers and how we can serve them digitally
- A passion for customer centric design
- Familiarity with digital product management techniques, such as Lean start\-up
- Experience in writing user stories, acceptance criteria, and proactively managing a backlog with an engineering team
- Experience in merchant acquiring with strong expertise across transaction processing, authorisation flows, and end‑to‑end settlement, including reconciliation, fund movements, and scheme compliance
- *Welcome to our Bangalore hub**
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Located at Taurus 4, Bagmane Constellation Business Park, our new office stands as a state\-of\-the\-art hub for innovation and collaboration.
### **Key facts:**
- A 30 acre campus
- Space for 6,000 colleagues
- Opened in 2025