- *Position: Production Services Technical Specialist – Trading Platform**
- *Location:** Gurgaon (Hybrid)
- *Department:** ISS Production Services
- **1st Round – Face\-to\-Face\-Technical Discussion**
- **2nd Round – Virtual Round**
We are looking for a highly skilled **Production Support Specialist** with strong expertise in **Unix Shell Scripting and Oracle PL/SQL to support mission\-critical Trading Platforms used in the Investment Management domain.** The ideal candidate should have hands\-on experience in supporting trading or order management systems such as Charles River, along with strong analytical and troubleshooting capabilities in production environments.
Candidates with exposure to Mutual Fund / Investment Banking / Wealth Management / Trading Platforms will be preferred. However, strong technical expertise and the ability to quickly learn the business domain are equally important.
The successful candidate would be expected to provide application second line support services for trading platforms used by investment management business users. The role requires the candidate to be able to perform the following prime functions:
- **Incident management:** Troubleshoot production issues and find root cause through analysis. The candidate needs to provide resolution or escalate the incident to the appropriate support team within defined service level agreement (SLA). If escalated, then drive the resolution by following\-up with appropriate support teams until the resolution or recovery is provided to business.
- **Problem \& change management:** Identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps.
- **Support \& operations:** Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.
- **Communication and reporting:** Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to support teams in other locations.
- **Continual improvements:** Identify, suggest and implement continual improvements through automation or process changes.
- Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on\-call and handling any weekend activity during major release, BCP etc.
- Provide application support to a wide range of investment management business applications; primarily responsible for supporting critical trading applications and their integration with upstream and downstream systems.
- *Experience and Qualifications**
- MSc / BE / BTech / MCA or equivalent degree from a reputable university
- 4\-6 years or above of relevant industry experience in developing or supporting IT applications.
- At least 1 year of relevant experience in a production services role.
- Financial domain (investment banking / wealth management) working experience.
- Experience working with multi\-cultural and geographically disparate teams.
- Experience of ITIL service delivery, preferably with a formal ITIL qualification.
Hands on experience supporting applications that use the following technologies:
- Oracle databases; well versed with database SQL queries and should be able to write medium to complex SQL queries
- Unix platforms
- Unix shell scripting and Oracle PL/SQL
- C\# and Java/J2EE applications
- Enterprise messaging products (preferably MQ Series)
- FUNCTIONAL WORKING KNOWLEDGE OF TRADING PLATFORMS
- Manage support transition for new applications and functional changes from delivery teams.
- Contribution in enhancements for existing products as individual contributors.
- Work closely with the project manager and to understand \& report back regular status of assigned tasks
- Strict compliance to support processes; adherence to FIL company level policies
- Perform regular knowledge sharing through documentation and training sessions to other members
- Will be expected to work on\-call rotation and work in shifts (early morning, late evening and/or weekends).
Pay: ₹1,600,000\.00 \- ₹2,700,000\.00 per year
Application Question(s)
- 1\. How many years of experience do you have with Oracle database in Production Application ?
2\. Do you have any experience of Functional knowledge in trading platforms ?
3\. Do you have any work exposure with Unix Shell Scripting ?
4\. Do you have any experience in a production support role ?
5\. What is your current CTC ?
6\. What is your expected CTC ?
7\. What is your official notice period ?
8\. Are you available for first round F2F interview ?
Work Location: In person