Programme Manager

About Mentric

Mentric is a training and consulting organisation focused on technical training, soft skills development and job\-oriented learning solutions. We aim to bridge the gap between education and industry through practical learning, industry\-oriented programmes and skill development initiatives.

As part of our growing EdTech business, we are looking for enthusiastic and organised MBA freshers to join our team as Programme Managers. The selected candidates will be responsible for coordinating, managing and executing educational and training programmes while ensuring a smooth and effective learning experience for participants.

Role Overview

The Programme Manager will be responsible for the end\-to\-end coordination, planning, execution and monitoring of educational and training programmes. The role involves working closely with internal teams, trainers, faculty members, learners, academic partners and other stakeholders to ensure programmes are delivered efficiently and achieve the intended objectives.

This is an excellent opportunity for MBA freshers who are interested in programme management, operations, education management and the EdTech industry.

Key Responsibilities

• *1\. Programme Planning \& Execution**

• Plan, organise and coordinate various educational and training programmes.
• Ensure programmes are executed according to defined schedules, timelines and objectives.
• Coordinate programme launches, batch formation, training schedules and delivery activities.
• Monitor programme progress and ensure timely completion of planned activities.
• Identify operational challenges and coordinate with relevant teams to resolve them.

• *2\. Programme Operations \& Coordination**

• Manage day\-to\-day programme operations and ensure smooth functioning.
• Coordinate with trainers, faculty members, academic teams and other stakeholders.
• Prepare programme calendars, schedules, trackers and operational reports.
• Ensure the availability of required resources, training materials and infrastructure.
• Maintain programme\-related documentation and records.

• *3\. Learner / Student Management**

• Coordinate learner onboarding, registration and induction activities.
• Monitor learner participation, attendance and engagement.
• Address learner queries and coordinate with the relevant teams for timely resolution.
• Collect learner feedback and identify areas for improvement.
• Ensure a positive and effective learner experience throughout the programme.

• *4\. Stakeholder Management**

• Act as a coordination point between internal departments and external stakeholders.
• Maintain effective communication with trainers, students, academic partners and management.
• Conduct regular follow\-ups to ensure smooth programme delivery.
• Build and maintain professional relationships with relevant stakeholders.

• *5\. Performance Monitoring \& Reporting**

• Track programme progress against defined timelines and targets.
• Monitor key parameters such as enrolments, attendance, completion rates and learner satisfaction.
• Prepare periodic MIS reports and programme performance updates.
• Analyse feedback and programme data to identify improvement opportunities.
• Share regular updates with management on programme status and challenges.

• *6\. Process Improvement \& Team Collaboration**

• Identify opportunities to improve programme delivery and operational efficiency.
• Develop and maintain standard operating procedures and process documentation.
• Work collaboratively with Sales, Marketing, Academic, Training and Operations teams.
• Support the implementation of new initiatives to expand and improve EdTech offerings.

Eligibility Criteria

• MBA graduates from recognised institutions.
• MBA specialisation in Operations, Marketing, Human Resources, General Management or related disciplines will be preferred.
• Freshers are welcome to apply.
• Candidates graduating in 2026 or 2027 may apply, subject to completion of their MBA before joining.

Required Skills \& Competencies

• Excellent verbal and written communication skills.
• Strong organisational and coordination abilities.
• Good planning, execution and time\-management skills.
• Ability to manage multiple activities and meet deadlines.
• Strong interpersonal and stakeholder\-management skills.
• Problem\-solving and decision\-making abilities.
• Basic knowledge of MS Excel, Word and PowerPoint.
• Ability to prepare reports, trackers and presentations.
• Willingness to learn and adapt to a dynamic work environment.
• Interest in education, training and technology.

Preferred Attributes

• Proactive, self\-motivated and result\-oriented attitude.
• Ability to take ownership of assigned responsibilities.
• Strong attention to detail.
• Ability to work independently as well as in a team.
• Positive attitude towards learning and continuous improvement.
• Passion for contributing to the education and skill\-development ecosystem.

Key Performance Indicators (KPIs)

The performance of the Programme Manager will be evaluated based on the following:

• Programme Execution: Timely planning and successful execution of assigned programmes.
• Operational Efficiency: Effective coordination and smooth day\-to\-day programme operations.
• Learner Engagement: Learner participation, attendance and engagement levels.
• Programme Completion: Achievement of programme milestones and completion timelines.
• Stakeholder Satisfaction: Effective communication and stakeholder feedback.
• Reporting \& Documentation: Accuracy and timely submission of programme reports and MIS.
• Process Improvement: Contribution towards improving programme delivery and operational processes.

Pay: ₹300,000\.00 \- ₹450,000\.00 per year

Work Location: In person