Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior software Engineer
In this role you will
- Serve as a key contact for onboarding/migration requests, helping users understand platform capabilities and guiding them through onboarding steps.
- Support structured discovery to capture requirements and onboarding needs (use case, data, model type, environments, access needs, and key non\-functional requirements).
- Coordinate with engineering, platform, product, and user teams to progress onboarding activities and follow up on dependencies
- Support BAU onboarding operations, including maintaining trackers, preparing materials, and organising sharing/demo sessions.
- Provide regular status updates and help maintain onboarding timelines/targets so users have clear visibility of progress.
- Contribute to continuous improvement of onboarding materials (templates, FAQs, playbooks) by capturing feedback and suggesting enhancements.
To be successful in this role you should meet the following requirements
- Business analysis \& requirements engineering\-Able to gather requirements via workshops/1:1s and document outcomes clearly.Produce solid artefacts such as notes, scope summaries, user journeys/process steps, user stories, and acceptance criteria (with guidance where needed).Comfortable working with some ambiguity and turning requests into structured onboarding actions.Python experience is required.
- Product/Delivery management (end\-to\-end onboarding ownership)Support onboarding from intake to completion: triage, prioritisation, planning, execution tracking, and closure.Maintain risks/issues/dependencies and escalate where appropriate.Help keep work moving by following up and coordinating across teams.
- Stakeholder management \& user\-facing communicationComfortable engaging users, engineers, and governance partners; able to influence without formal authority.Provide clear updates on status, next steps, and blockers; raise concerns early.Able to handle routine expectation management with support from senior team members when needed.
- Agile ways of working \& toolingExposure to Agile ways of working (backlog, stand\-ups, demos) is beneficial.Working knowledge of JIRA (creating/updating tickets, basic reporting) and Confluence (maintaining pages/templates)
- Process design \& continuous improvemenAble to follow and maintain onboarding processes, checklists, and templates. Identify recurring issues and propose practical improvements.
- Analytical thinking \& operational metrics (SLA/visibility)Comfortable tracking basic operational metrics (e.g., request volume, ageing, lead time) and maintaining simple dashboards/trackers.Strong attention to detail (approvals, access prerequisites, scope clarity).
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India.