QA Consultant- Delivery

Delivery

Remote

1 \- 6 years experience

###### **Responsibilities**

As a **QA Specialist**, you will be responsible for testing our AI\-powered voicebots and virtual assistants to ensure they function seamlessly before deployment. You will work closely with the pre\-sales, product, and engineering teams to identify and resolve issues, ensuring an optimal user experience.

• *Key Responsibilities**

• Conduct end\-to\-end testing of Gen AI voice bots across various scenarios to ensure the model responds accurately to a wide variety of voice inputs
• Identify areas where the bot’s conversational abilities can be improved; document and report bugs or inconsistencies in voice bot responses or workflows
• Validate voicebot performance, language understanding, and user experience across various used cases and environment
• Voice Quality Testing:Assess the clarity, tone, and naturalness of the voicebot’s synthesized speech. Ensure the voicebot sounds natural and validate any voice\-related anomalies or bugs
• Identify and test edge cases such as unexpected inputs, unclear commands, or non\-standard speech patterns (e.g., accents, slang) to ensure they are handled appropriately
• Collaborate with the pre\-sales team to simulate real\-world customer interactions.
• Maintain test cases, test plans, and other QA documentation.
• Ensure the voicebot aligns with business use cases and client requirements before demos and trials.
• Provide feedback to developers and suggest improvements to enhance voicebot accuracy and efficiency.
• Work in a fast\-paced, agile environment to meet project deadlines.

• *Required Skills \& Qualifications**

• 1\-2 years of experience in software QA/testing, preferably with voicebots or AI\-driven applications.
• Strong command of both **English and (Hindi/Gujarati/Marathi/Punjabi)** for linguistic and functional testing.
• Understanding of voicebot frameworks, LLM \& NLP (Natural Language Processing) concepts.
• Hands\-on experience with writing test cases and experience with testing methodologies
• Analytical mindset with keen attention to detail
• Strong problem\-solving skills and ability to think from a user’s perspective
• Ability to work collaboratively with cross\-functional teams.
• Familiarity with bug tracking tools like Jira, Trello, or equivalent.
• Basic knowledge of scripting or automation tools (optional but preferred)
• **Personnel System is required.**

###### **Skills Required**

Primary Skills

Testing