Quality Assurance (Education Sector)

• *Position:** Quality Analyst – Executive

• *Department:** Quality Assurance (QA)
• *Location:** Kochi, Kerala
• *Employment Type:** Full\-time

Job Summary

We are looking for a detail\-oriented **Quality Analyst – Executive** to support our QA team in monitoring post\-admission processes, verifying student records and documents, conducting verification calls, tracking compliance, coordinating with departments, and preparing accurate QA reports.

The role will work closely with the **Sales, Admissions, CRE, Accounts, Admin, Customer Success and other concerned teams** to ensure that student\-related processes are completed accurately and within defined timelines.

Key Responsibilities

• Monitor newly confirmed admissions and verify that student details are correctly updated.
• Verify student documents for completeness, accuracy and proper filing.
• Conduct student verification calls and confirm admission, course, university, fee and payment details.
• Verify Welcome Mail and Welcome Call completion within defined timelines.
• Monitor Onboard, Payment Status and University Registration records.
• Maintain and update QA trackers, verification sheets and pending\-case records.
• Identify missing documents, incorrect information, process deviations and compliance gaps.
• Follow up with concerned teams and executives to close pending cases.
• Coordinate with Sales, CRE, Admin, Accounts, Admissions and Customer Success teams.
• Maintain accurate records of verification outcomes, discrepancies and escalations.
• Prepare daily, weekly and other QA reports as assigned.
• Support periodic process audits and maintain audit observations and corrective\-action records.
• Escalate critical or unresolved issues to the Associate Quality Analyst.
• Maintain confidentiality of student and organizational information.
• Ensure all assigned QA activities are completed accurately and within prescribed timelines.

Required Skills

• Strong attention to detail and accuracy.
• Good verbal and written communication skills.
• Professional telephone etiquette and verification\-call skills.
• Good documentation and follow\-up skills.
• Basic analytical and problem\-solving ability.
• Strong coordination and time\-management skills.
• Ability to work with deadlines and defined SOPs.
• Working knowledge of **Google Sheets, Google Forms, Google Drive and documentation tools**.
• Ability to handle confidential student information appropriately.

Qualification \& Experience

• **Bachelor’s degree** in any discipline.
• Experience in **Quality Assurance, Operations, Administration or Process Management** will be an advantage.

Key Performance Areas

• Accuracy of student and QA records.
• Timely verification of Welcome Mail and Welcome Calls.
• Document verification accuracy and completeness.
• Timely completion of verification calls and follow\-ups.
• Identification and reporting of discrepancies.
• Timely and accurate QA reporting.
• Compliance with defined SOPs and timelines.

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Paid sick time
• Paid time off

Experience

• Education Sector: 1 year (Preferred)

Work Location: In person