Quality Customer Care Manager

• **Customer Complaint Management:** Resolve escalated customer complaints quickly by coordinating with Relationship Managers and technical teams.
• **Quality Audits \& Checklists:** Oversee dealership quality check parameters for new car deliveries and service jobs.
• **PSF/PBF Compliance:** Ensure 100% Post Sales Follow\-up (PSF) and monitor team performance to boost SSI (Sales Satisfaction Index).
• **Feedback System:** Track and record customer feedback, ensuring no dissatisfaction issues remain unaddressed.
• **Education:** Graduate/Diploma with 1\-5 years of experience in Customer Service or Quality, preferably in the automobile/auto\-ancillary sector.
• **Contact Person \-Kshitija Shinde (HR) \- 9920053265\.**

Pay: ₹45,000\.00 \- ₹50,000\.00 per month

Benefits

• Paid sick time

Work Location: In person