Quality Manager -Jammu, Noida

• *Job Description – Quality Manager**

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• *Experience:** 8\+ Years

• *Department:** Quality Assurance / Quality Control \& Food Safety

Job Purpose

To lead the plant\-level Quality Assurance, Quality Control and Food Safety function, ensuring product quality, food safety, regulatory compliance, process control, audit readiness, customer satisfaction and continuous improvement.

• *Key Responsibilities**
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• Lead complete QA/QC and Food Safety operations across the manufacturing plant.
• Ensure compliance with FSSAI, HACCP, GMP, GHP, ISO/FSMS and applicable food\-safety standards.
• Monitor IPQC and Finished Goods Quality from raw material/process stages through final packing.
• Ensure product parameters such as weight, moisture, dimensions, colour, texture, breakage, baking parameters, packaging and coding meet specifications.
• Manage FG release, product hold, rejection and disposition as per approved procedures.
• Conduct internal audits and ensure readiness for customer, certification, FSSAI and external audits.
• Drive RCA, CAPA and corrective/preventive actions for quality deviations and customer complaints.
• Analyse customer complaints, identify recurring defects and implement preventive measures.
• Ensure GMP/GHP, sanitation, personal hygiene, pest control and 5S standards across the plant.
• Drive Kaizen, continuous improvement, defect reduction and quality\-cost improvement initiatives.
• Develop and implement quality training and competency programs for QA and production teams.
• Prepare and review DQR, WBR, MQR, quality dashboards, CAPA trackers and MIS reports.
• Work closely with Production, Engineering, Stores, R\&D and other departments to resolve quality issues.
• Monitor quality trends, rejection, hold, rework, complaints and Cost of Poor Quality.
• Ensure proper documentation, traceability and adherence to quality procedures.
• Lead and develop the QA/QC team and establish strong quality culture and second\-line capability.
• Escalate critical food\-safety, regulatory or serious product\-quality risks to Plant/Operations Head.

• *Industry\-Specific Requirement**
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• **Jammu****:** Mandatory: 8\+ years of relevant experience in Chocolate Manufacturing Industry. Candidates with exposure to both biscuits and chocolate manufacturing will be preferred.

• *Noida :** Mandatory: 8\+ years of relevant experience in Biscuits and/or Chocolate Manufacturing Industry. Candidates with exposure to both biscuits and chocolate manufacturing will be preferred.
• *Preferred Skills**
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• Strong knowledge of HACCP, FSSAI, GMP/GHP, FSMS and Food Safety
• Internal \& external audit handling
• RCA \& CAPA
• IPQC \& Finished Goods Release
• Customer Complaint Management
• Quality MIS \& Documentation
• Kaizen / 5S / Continuous Improvement
• Team Management \& Leadership
• Strong analytical and problem\-solving skills
• *Reporting To:** Plant Head / Operations Head