Nokia seeks an expert in R&D Customer Support and New Product Introduction (NPI) with a focus on EPC and 5G Core technologies. This role involves resolving intricate customer issues through sophisticated technical analysis and collaborative efforts across different teams. You will play a pivotal part in NPI initiatives, shepherding customers through the journey from initial concept to full deployment within cloud-native settings. Key responsibilities include performing deep-dive troubleshooting, root cause analysis, and managing high-priority escalations with clear executive communications. You will also contribute to product deployment by creating detailed procedural documentation. The position requires leveraging network and protocol expertise and utilizing AI to develop efficient, scalable Packet Core solutions, while consistently driving product quality improvements.