Receptionist

• *Job Title:** Medical Receptionist / Front Desk Executive
• *Location:** London IVF Centre
• *Department:** Administrative \& Patient Experience
• *Reports To:** Practice Manager / Administrative Lead
• *Position Summary** The Medical Receptionist serves as the first point of contact for patients visiting London IVF Centre. This role requires exceptional empathy, discretion, and professionalism, as patients undergoing fertility treatment often experience high stress and sensitivity. The primary objective is to manage front\-desk operations seamlessly, provide warm patient reception, schedule appointments, and maintain administrative efficiency while upholding strict privacy standards.

• *Key Responsibilities1\. Patient Reception \& Care Management**

• Greet patients warmly upon arrival, ensuring a comforting, professional, and welcoming atmosphere.
• Handle initial check\-in procedures, verify patient identity, and update demographic or contact details in the Electronic Health Record (EHR) system.
• Direct patients to the appropriate clinical area, consulting room, or waiting space.
• Address patient inquiries in person, via telephone, and through email with high confidentiality and care.

• *2\. Front Desk \& Operational Administration**

• Manage incoming and outgoing phone calls, routing queries to clinical team members (nurses, embryologists, doctors) as appropriate.
• Schedule, reschedule, and confirm consultations, ultrasound scans, blood tests, and procedure appointments.
• Coordinate patient appointments to minimize wait times and ensure smooth flow across departments.
• Manage daily appointment rosters and notify clinical staff of patient arrival status.

• *3\. Financial \& Billing Assistance**

• Explain initial consultation packages, fee structures, and accepted payment methods to patients when required.
• Collect co\-pays, consultation fees, and procedure payments, issuing receipts and recording transactions in the billing software.
• Coordinate with the billing department to resolve basic invoice queries or insurance pre\-authorizations.

• *4\. Documentation \& Compliance**

• Maintain patient confidentiality in strict adherence to data protection regulations (such as GDPR / HIPAA and local healthcare privacy rules).
• Ensure patient consent forms and registration documentation are completed accurately prior to appointments.
• Maintain clean, organized front\-desk area and waiting rooms, ensuring literature, forms, and general amenities are stocked.

• *Required Qualifications \& Key Competencies**

• **Education:** High school diploma, diploma in Healthcare Administration, or a bachelor’s degree in business, communications, or healthcare management.
• **Experience:**
• 1–3 years of experience as a receptionist or front desk executive in a clinic, hospital, or diagnostic center.
• *Preferred:* Previous experience in a fertility clinic, IVF center, OB/GYN office, or specialized healthcare setting.

• *Key Skills:**

• **Empathy \& Active Listening:** Outstanding interpersonal skills with the ability to communicate compassionately with individuals undergoing emotional healthcare journeys.
• **Communication:** Clear, polite, and reassuring verbal and written communication skills.
• **Technical Proficiency:** Hands\-on experience with Electronic Health Record (EHR) systems, practice management software, Microsoft Office, and digital telephony systems.
• **Organization \& Multitasking:** Strong ability to manage high call volumes, foot traffic, and scheduling adjustments smoothly.
• **Discretion:** Deep understanding of medical ethics, confidentiality, and data safety protocols.

• *Working Conditions**

• On\-site position at London IVF Centre.
• Standard clinic shifts, which may occasionally include early morning or weekend hours to accommodate patient scan schedules and procedures.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Location

• Visakhapatnam, Andhra Pradesh 531173 (Required)

Work Location: In person