Receptionist, telecaller

• *Key Responsibilities**

• *Front Desk \& Reception Management**

• **Client Welcoming:** Greet visiting clients, medical professionals, and vendors with a professional demeanor.
• **Inbound Call Routing:** Answer incoming switchboard calls, filter inquiries, and route them to the appropriate sales or logistics departments.
• **Office Administration:** Manage incoming/outgoing couriers, maintain front\-desk cleanliness, and handle basic data entry.

• *Telecalling \& Sales Support**

• **Order Processing:** Take accurate product orders over the phone from existing clients (hospitals, retailers, doctors) and log them into the system.
• **Outbound Calling:** Follow up with existing B2B clients for repeat orders, payment reminders, and feedback.
• **Lead Generation:** Call database leads to introduce new surgical products, medical disposables, or promotional wholesale offers.
• **Product Inquiry Handling:** Provide basic information regarding stock availability, wholesale pricing, and delivery timelines.

• *Client Relationship \& Retention**

• **Issue Resolution:** Note down client complaints regarding delayed shipments or damaged surgical goods and coordinate with the dispatch team to resolve them.
• **Database Management:** Keep the customer relationship management (CRM) software updated with accurate contact details and order histories.

• *Required Skills \& Qualifications**

• **Education:** High school diploma or bachelor’s degree in any field (Commerce or Science background is a plus).
• **Experience:** 1–3 years of experience as a receptionist, telecaller, or customer service representative, ideally within the healthcare, pharmaceutical, or wholesale distribution sectors.
• **Communication:** Excellent verbal and written communication skills with a polite and persuasive phone etiquette.
• **Technical Skills:** Proficiency in MS Office (Word, Excel) and basic retail/wholesale billing software or CRMs.
• **Knowledge:** Familiarity with basic medical or surgical terminology (e.g., disposables, syringes, surgical instruments, PPE) is highly preferred.

• *Key Competencies**

• Strong multi\-tasking abilities to balance walk\-in visitors and high\-volume phone calls.
• High patience levels and problem\-solving skills when dealing with busy medical professionals.
• Strong organizational skills with high attention to detail in order booking.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person