Position Summary
Jitterbit is seeking a well\-organized Renewal Manager (RM) to oversee the end\-to\-end subscription renewal lifecycle. Operating in a supportive, cross\-functional global environment alongside our RM and CSM teams, you will track and progress multiple renewals simultaneously. This role requires a strong understanding of legal agreements and the ability to collaborate with executives, sales, customer success, and finance to execute and submit renewals. The ideal candidate will proactively engage internal stakeholders and customers 4 to 5 months in advance to plan upcoming terms, utilizing exceptional negotiation and coordination skills to successfully secure the next subscription period.
Requirements
- Get up to speed with Jitterbit processes and tools: Within your first 60 days, master and adopt Jitterbit's engagement framework for customers and internal stakeholders. Key responsibilities include auditing customer licensing against actual platform usage, mapping the customer journey, identifying potential risks to build mitigation plans, and driving the end\-to\-end renewal cycle.
- Manage a portfolio of customers: Partner proactively with your assigned accounts alongside internal Account Executives (AEs) and Customer Success Managers (CSMs) to define upcoming renewal objectives. Confidently schedule and lead alignment calls with both internal and external stakeholders, driving all renewals to completion at least 30 days prior to contract expiration.
- Review and understand the contractual agreements in place: Audit historical customer contracts to align actual product usage with agreed\-upon terms, developing a deep command of our product offerings, pricing models, and standard contract structures. As accounts expand, present tailored value propositions and draft corresponding contractual documents. Act as a confident communicator who sets clear renewal expectations, addresses instances where contract terms are not met, and collaborates with Legal to manage non\-standard clauses.
- Command of the Message: Master and articulate Jitterbit’s core value proposition and expanded platform capabilities. Seamlessly coordinate with AEs and CSMs whenever customers express interest in learning about additional solutions.
- Command of the Sale: Leverage Jitterbit’s methodology to accurately forecast and assess renewal and expansion pipelines on a weekly basis. Meet or exceed quarterly renewal rate and expansion targets while proactively identifying churn risks to develop collaborative mitigation strategies.
- Document \& communicate customer’s status: Maintain precise, up\-to\-date documentation regarding renewal progress, potential account risks, overall customer health, and strategic success plans.
- Launch Escalations: Promptly identify and route critical customer issues to the appropriate cross\-functional teams—including Customer Success, Technical Support, Professional Services, or Sales—to ensure swift resolution.
- *Qualifications**
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Qualifications
- A RM for account needs at least 2 years managing renewals and has reviewed/managed renewals for hundreds of accounts.
- Successful RM has a track record of on\-time renewals; is comfortable with a high level of collaboration across teams, and has strong organization and time management skills.
- This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome.
- Good experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the RM.
- *Additional Information**
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- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission\-driven company that is transforming the industry by changing the way customers use API creation within business\-critical processes.
- Career development and mentorship
- A flexible, remote\-friendly company with personality and heart
\#LI\-AK1
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.