Anovia, formerly Innovatia Technical Services, is a leading technology outsourcing support provider with specialized expertise in telecommunications. With over 20 years of experience, the company excels in workflow and knowledge processes, technical support, helpdesk, and multilingual services. Serving Fortune 500 and Fortune 1000 clients globally, Anovia relies on a team of more than 200 professional experts. The Renewals Specialist actively manages medium and large customer renewals from identification through to decision, ensuring a seamless process and timely outcomes. Key responsibilities include overseeing the renewal pipeline and managing the SalesForce Opportunity queue to consistently meet Service Level Agreements and quality metrics. This role is essential for maintaining high customer retention rates and upholding Anovia's reputation for reliable, high-quality service in a competitive industry.