Sales and Customer Service Representative

About the Role

We are looking for a dynamic and customer\-focused **Sales \& Guest Relations Executive** to join our team. The ideal candidate will be responsible for driving **room sales and banquet sales**, while also ensuring exceptional guest experiences through effective guest relationship management. This role requires excellent communication skills, a pleasant personality, and a passion for hospitality and sales.

Key ResponsibilitiesSales \& Business Development

• Generate and manage leads for banquet bookings, events, conferences, weddings, and group reservations.
• Promote and sell hotel rooms, banquet facilities, and other hotel services.
• Conduct sales calls, client meetings, and property tours for prospective customers.
• Build and maintain strong relationships with corporate clients, travel agents, event planners, and local businesses.
• Follow up on inquiries and convert leads into confirmed bookings.
• Achieve monthly and annual sales targets set by management.
• Prepare sales reports and maintain customer databases.