Sales Assistant

• *Customer Support Executive (Sales Experience Required)**

• *Job Summary**

We are seeking a motivated and customer\-focused Customer Support Executive with proven sales experience to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries, maintaining high customer satisfaction levels, and identifying sales opportunities to drive business growth.

• *Key Responsibilities**

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Build and maintain strong customer relationships to ensure customer retention.
• Identify customer needs and recommend suitable products or services.
• Upsell and cross\-sell products to existing and prospective customers.
• Follow up on leads and convert inquiries into sales opportunities.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with sales and operations teams to ensure seamless customer experiences.
• Meet customer service KPIs and sales targets set by the organization.

• *Requirements**

• Bachelor's degree or equivalent experience.
• 6 months to 1\.2 years of experience in customer support, customer service, or sales roles.
• Strong communication and interpersonal skills.
• Proven ability to achieve sales targets and handle customer objections.
• Experience using CRM software and customer support tools.
• Excellent problem\-solving and conflict\-resolution abilities.
• Ability to work in a fast\-paced environment and manage multiple tasks.
• Strong negotiation and persuasion skills.

• *Preferred Skills**

• Experience in telesales, inside sales, or customer success.
• Knowledge of customer relationship management best practices.
• Ability to handle difficult customer situations with professionalism.
• Strong organizational and time\-management skills.

Pay: ₹18,000\.00 \- ₹20,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s)

• What is your total work experience?
• Are you comfortable with 18k \- 20k in hand per month?

Education

• Bachelor's (Preferred)

Language

• English (Preferred)

Location

• Noida, Uttar Pradesh (Noida) (Preferred)

Work Location: In person