Sales Associate-International Voice Process - Night Shift

We are looking for a Web Consultant (International Sales) to join our team at Digital Mitro Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software \& IT Services. The role offers ₹15000 \- ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem\-solving approach
• Maintain accurate records of customer interactions and follow\-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements

The minimum qualification for this role is 12th Pass and 1 \- 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 \- 5 years of experience.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person