Sales Co-ordinator

• *Job Summary**

We are looking for an experienced and result\-oriented Sales Coordinator to manage and streamline daily sales operations. The candidate will be responsible for coordinating with the sales team, handling customer enquiries, conducting follow\-up calls, maintaining CRM records, generating sales reports, and ensuring smooth coordination between customers, sales executives, accounts, and operations teams.

The ideal candidate should have excellent communication, customer service, coordination, and analytical skills, with the ability to manage multiple sales activities efficiently.

• *Key Responsibilities**

• *1\. Sales Coordination \& Support**

• Coordinate with sales executives, area sales officers and management to ensure smooth sales operations.
• Monitor daily sales activities, enquiries, leads, quotations and order status.
• Coordinate with customers regarding product availability, pricing, quotations, and order confirmations.
• Ensure timely follow\-up on pending enquiries and prospective customers.
• Support the sales team in achieving monthly sales targets.

• *2\. Calling \& Customer Relationship Management**

• Handle inbound and outbound customer calls professionally.
• Follow up with prospective customers, existing clients, and pending leads.
• Understand customer requirements and coordinate with the sales team for suitable solutions.
• Handle customer queries, complaints, and service requests.
• Maintain strong customer relationships through regular communication and follow\-ups.

• *3\. CRM \& Lead Management**

• Maintain and update customer databases and CRM systems.
• Track leads from enquiry generation to order conversion.
• Ensure proper lead allocation and timely follow\-up by the concerned sales executives.
• Maintain records of lost leads, converted leads, and pending opportunities.
• Monitor follow\-up effectiveness and conversion ratios.

• *4\. Sales Reporting \& MIS**

• Prepare daily, weekly, and monthly sales reports.
• Generate reports on sales performance, lead status, customer follow\-ups and order conversion.
• Monitor individual sales executive performance and target achievements.
• Maintain accurate sales data using MS Excel and CRM software.
• Present sales updates and reports to management as required.

• *5\. Order Processing \& Internal Coordination**

• Coordinate with customers and the internal team for order confirmation and processing.
• Follow up on advance payments and pending payments in coordination with the Accounts Department.
• Coordinate with purchase, warehouse, and logistics teams regarding product availability and dispatch schedules.
• Ensure timely communication of order status and delivery updates to customers.
• Maintain proper documentation of quotations, purchase orders, invoices, and sales records.

• *Required Skills \& Qualifications**

• Minimum 5 years of experience in Sales Coordination, Sales Operations, Customer Relationship Management, or a similar role.
• Excellent telephone communication and customer\-handling skills.
• Strong experience in inbound and outbound calling.
• Practical knowledge of CRM software and lead management.
• Advanced working knowledge of MS Excel and reporting.
• Good analytical, organizational and problem\-solving skills.
• Ability to coordinate with multiple departments and manage deadlines.
• Strong follow\-up skills and a customer\-oriented approach.
• Ability to work independently and handle multiple responsibilities.

• *Educational Qualification:** Any Graduate. Additional qualifications in Sales, Marketing, or Business Administration will be an advantage.

• *Preferred Candidate Profile**

• Candidates with experience in building materials, tiles, roofing, construction materials, or other trading industries will be preferred.
• Experience in managing a sales support team or coordinating with a field sales team will be an added advantage.
• Candidates with strong MIS reporting and CRM management experience are encouraged to apply.

• *What We Offer**

• Salary starting from ₹25,000 per month, based on experience and capability.
• Opportunity to work with a growing organization.
• Professional work environment.
• Career growth opportunities.

• *Interested candidates can send their updated resume to hr@tapco.tiles.com**

Pay: From ₹25,000\.00 per month

Work Location: In person