Sales Executive / Patient Conversion Executive

Position: **Sales Executive / Patient Conversion Executive**

• *Role Overview**

We are looking for a proactive, target\-oriented Sales Executive to drive revenue growth by converting enquiries into consultations and treatments, improving patient acquisition, and increasing revenue through upselling and cross\-selling of aesthetic and anti\-ageing services.

• *Key Responsibilities**

• *Lead Conversion \& Follow\-ups**

• Handle incoming enquiries through phone calls, WhatsApp, social media and other channels.
• Convert potential leads into clinic appointments and consultations.
• Follow up with interested prospects and inactive leads.
• Maintain consistent communication to improve conversion rates.

• *Upselling \& Revenue Growth**

• Identify opportunities to upsell and cross\-sell relevant treatments and services.
• Recommend suitable treatment packages and membership plans based on patient needs and doctor recommendations.
• Encourage repeat visits and treatment continuity.
• Focus on increasing the average revenue per patient.

• *Patient Relationship Management**

• Build strong relationships with existing and prospective patients.
• Explain treatment packages, offers and clinic services.
• Ensure a positive patient experience throughout the sales journey.
• Re\-engage existing patients for follow\-up treatments.

• *Sales Target \& Performance**

• \* Achieve monthly sales and conversion targets.
• \* Track enquiries, appointments, consultations and confirmed bookings.
• \* Maintain daily sales reports and lead follow\-up records.
• \* Work towards improving overall clinic revenue.

• *Coordination**

• Coordinate with doctors and clinic staff to understand treatment offerings.
• Ensure smooth communication between the sales team and clinical team.
• Support promotional campaigns and lead\-generation activities.

• *Desired Skills \& Qualifications**

• Excellent communication and convincing skills.
• Experience in sales, telecalling, hospitality or healthcare/aesthetic clinic sales is preferred.
• Strong negotiation and lead\-conversion abilities.
• Customer\-focused with a target\-driven mindset.
• Good follow\-up and relationship management skills.
• Basic knowledge of CRM tools, Excel and WhatsApp Business.

• *Key Performance Indicators (KPIs)**

• \* Monthly revenue generated.
• \* Lead\-to\-appointment conversion rate.
• \* Appointment\-to\-treatment conversion rate.
• \* Upselling and cross\-selling revenue.
• \* Follow\-up effectiveness.
• \* Repeat patient bookings and retention.

• *Ideal Candidate**: Someone who understands that sales is not just about answering enquiries, but about converting opportunities into long\-term patient relationships and sustainable business growth.

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Work Location: In person