Sales Trainer

\# We’re Hiring! \| Sales \& Service Trainer – Contact Centre (BQ Performance)

\*\*Company:\*\* Mercury Solutions Limited

\*\*Role:\*\* Sales \& Service Trainer – BQ Performance Training

\*\*Client:\*\* Telecom / Contact Centre Budget:Upto 5 LPA

\*\*Locations:\*\*

Chennai

Hyderabad

Indore

Chindwara

Delhi NCR

Guwahati

Mohali \& travel JK

\#\#\# About the Role

We are looking for experienced Sales \& Service Trainers to drive performance improvement among underperforming Contact Centre Advisors and Relationship Managers .

The role focuses on strengthening service quality, sales effectiveness, customer experience, and overall business productivity through structured training, coaching, and performance interventions.

\#Key Responsibilities\*

Deliver classroom, virtual, and blended Sales \& Service training programs.

\* Identify performance gaps using sales, quality, productivity, and customer experience data.

\* Coach and mentor bottom\-performing Advisors/RMs to improve KPIs and business outcomes.

\* Conduct call listening, side\-by\-side coaching, mock calls, role\-plays, and OJT.

\* Strengthen customer communication, active listening, probing, objection handling, complaint resolution, and customer retention skills.

\* Drive sales effectiveness through need identification, sales pitching, cross\-selling, upselling, and save techniques.

\* Conduct daily, weekly, and monthly Business Quality (BQ) refresher sessions.

\* Track training effectiveness through assessments, pre\- and post\-training performance reviews, and KPI movement.

\* Collaborate with Operations, Quality, and Training teams to improve advisor performance.

\#\#\# Eligibility Criteria

\* Minimum \*\*5 years of overall work experience

\*\*.\* Minimum \*\*4 years of Sales \& Service training experience\*\*

.\* Experience in Contact Centre training is essential.

\* Candidates from Telecom, FMCG, Handset, Insurance, or E\-commerce industries are preferred.

\* Excellent communication and facilitation skills in English, Hindi, and relevant regional languages

.\* Strong understanding of Contact Centre operations, sales and service KPIs, quality metrics, and customer experience.

\* Experience in role\-plays, call simulations, performance coaching, and data\-driven training interventions.

\* Ability to work with digital learning platforms, operational tools, and performance reports.

\#\#\# What We’re Looking For

\* Strong training delivery and facilitation skills.

\* A performance\-driven mindset with the ability to improve bottom\-performing teams.

\* Excellent analytical, communication, and stakeholder\-management skills

.\* Willingness to work from assigned Contact Centre locations and travel as per business requirements.

\* Commitment to training governance, compliance, and continuous improvement.

\#\#\# Interested?If you have a strong background in Contact Centre Sales \& Service training and are passionate about driving measurable performance improvement, we would love to hear from you!\*\*Share your updated CV at:\*\* kirti.singh@mercury.co.in

Pay: ₹35,000\.00 \- ₹38,000\.00 per month

Work Location: In person