Salesforce BA

• *Cognizant CXCRM GCC Recruitment**

• *Experience \- 6 \- 12 yrs**

• *Work Location \-** Bangalore

• *Notice Period \-** Immediate to 30 Days

• *Skills Required \-** Salesforce BA \+ Banking domain#### **Job Summary:**

Seeking a **Salesforce Business Analyst** with strong Banking domain expertise and hands\-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.

#### **Key Responsibilities:**

• Gather, analyze, and document business requirements and user stories.
• Work with stakeholders to define and prioritize business needs.
• Translate requirements into Salesforce functional specifications.
• Support Agile delivery, sprint planning, SIT/UAT, and defect management.
• Collaborate with Salesforce administrators, developers, and business teams.
• Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

#### **Required Skills:**

• 5\+ years of Business Analysis experience.
• 3\+ years of Salesforce (Sales Cloud/Service Cloud) experience.
• Strong expertise in requirement gathering, stakeholder management, and process mapping.
• Experience with Agile/Scrum methodologies and UAT.
• Excellent communication and analytical skills.
• Banking/Financial Services domain experience is mandatory.