Salesforce - Technical Manager

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• *Where is the work:**

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. **Salesforce Technical Manager****Global Salesforce Practice**

• *Position Overview**

We are seeking an experienced **Salesforce Technical Manager** to lead technical delivery, grow team capability, and support the continued expansion of the CX Salesforce Practice at ITC, Trane Technologies. This role combines **people leadership, solution development, and hands\-on technical oversight** across Salesforce core platform capabilities.

The ideal candidate brings **12\+ years of overall experience** with strong expertise in **Sales Cloud, Service Cloud, Apex, LWC, integrations, and Salesforce B2B Commerce**. This Tech Manager will help scale the practice, ensure delivery excellence, competency management and drive secure, high\-quality, enterprise solutions aligned with business goals.

• *Key Responsibilities*** Lead, mentor, and develop Salesforce developers, QAs, administrators, and analysts.
• Support onboarding, coaching, performance management, and team capability growth.
• Provide technical leadership for the design and delivery of scalable Salesforce solutions across **Sales Cloud, Service Cloud, and B2B Commerce**.
• Design and oversee solutions supporting **lead\-to\-opportunity, quoting, order management, and case management** processes.
• Guide development of reusable components using **Lightning Web Components (LWC)**.
• Review and optimize **Apex** development including triggers, batch, queueable, and integration logic.
• Oversee integrations with external systems using **REST/SOAP APIs, Named Credentials, and event\-driven patterns**.
• Support and enhance **Salesforce Order Management (OMS)** and its integration with core applications.
• Ensure high standards for **code quality, security, performance, governance, and Salesforce best practices**.
• Conduct code reviews and establish standards for development, testing, and deployment.
• Partner with project managers, architects, DevOps managers, product owners, and business stakeholders to deliver projects on time and with quality.

• *Required Qualifications*** **8\+ years of hands\-on Salesforce experience**
• Strong expertise in:**Salesforce Platform**: Apex, LWC, SOQL, Flows**Sales CloudService CloudSalesforce B2B Commerce**
• Proven experience delivering enterprise Salesforce solutions in production environments
• Strong understanding of **Salesforce security model, data architecture, integrations, and governor limits**
• Experience leading technical teams, code reviews, and solution delivery
• Strong communication, stakeholder management, and problem\-solving skills

• *Preferred Qualifications*** Bachelor's degree in Engineering and technology steams
• Familiarity with **CI/CD, Agile, DevOps practices, and version control**
• Exposure to **React, Vue, or headless commerce architectures**
• Experience in **large\-scale Salesforce environments**

• *Leadership Profile*** Strong technical leadership with a collaborative mindset
• Ability to balance strategic planning and hands\-on execution
• Skilled in mentoring teams and driving high performance
• Patient, adaptable, and effective in a growing, fast\-paced environment

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.