*Company Description** **Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end\-to\-end Engineering, IT and Business Solutions. With over 28,200\+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. **Job Description** **SAP Delivery Manager – Japan Geography** **BGSW** **Position Overview** We are seeking an experienced **SAP Delivery Manager** to lead end\-to\-end service delivery across transformational SAP projects and Application Management Services (AMS), with a strong focus on the **Japan geography**. This senior leadership role requires **15–18 years of experience** in managing complex SAP implementations, practice management, and multi\-geography account operations with full P\&L accountability. The ideal candidate should bring **proven experience in managing SAP engagements for Japanese customers**, with strong understanding of Japan market expectations, delivery governance, stakeholder management, and cultural nuances in business engagement. Experience working with **Japanese stakeholders, customer leadership teams, and offshore/onshore delivery models supporting Japan** is essential. **Japanese language proficiency (business communication level) will be an added advantage.** **Key Responsibilities** **Service Delivery Leadership** * Oversee end\-to\-end SAP service delivery across transformational programs and AMS engagements, ensuring high\-quality, predictable, and customer\-centric delivery * Lead **SAP delivery engagements for customers in Japan geography**, ensuring alignment with regional business expectations, governance models, and service quality standards * Manage cross\-functional teams across offshore, nearshore, and customer\-facing delivery units to drive operational excellence * Ensure SLA/KPI adherence and proactive service management across the delivery lifecycle * Lead transformational SAP programs including **Greenfield implementations, Brownfield upgrades, selective transformation, S/4HANA migration, and hybrid landscapes** * Establish robust governance and escalation mechanisms suited to Japan customer operating models **Practice \& Account Management** * Manage multiple SAP customer accounts with specific focus on **Japan region portfolios** * Drive account growth, delivery excellence, customer retention, and expansion opportunities within assigned accounts * Lead SAP Practice management initiatives including standardization, capability building, service innovation, and operational model improvements * Own cost optimization initiatives while maintaining delivery quality and customer satisfaction * Accountable for **portfolio P\&L management**, including revenue growth, margin performance, and forecasting * Support solutioning and transition strategies for new engagements in the Japan market **Team Leadership \& People Management** * Lead and manage large SAP delivery teams comprising functional consultants, technical experts, architects, AMS teams, and delivery leads * Build high\-performing delivery teams capable of supporting **Japan customer expectations, governance discipline, and service responsiveness** * Drive employee retention, performance management, competency development, and succession planning * Foster continuous learning in SAP technologies, domain expertise, customer engagement excellence, and delivery best practices * Promote automation, simplification, and operational efficiency initiatives **Client \& Stakeholder Management** * Serve as the primary leadership contact for complex delivery escalations and customer\-critical situations * Manage senior stakeholder relationships including **Japanese customer leadership, business stakeholders, IT leadership, and executive sponsors** * Demonstrate strong experience in managing **Japanese stakeholder expectations, communication styles, governance rigor, and consensus\-driven decision environments** * Conduct governance reviews, steering committee meetings, and strategic planning sessions with customer and internal leadership * Drive value realization discussions aligned with customer business objectives * Build trusted advisor relationships with customer stakeholders **Operational Excellence \& Reporting** * Establish and maintain delivery governance frameworks, service management processes, quality standards, and operational best practices * Ensure disciplined reporting on delivery metrics, financial performance, risks, compliance, and transformation progress * Drive continuous improvement, simplification, and automation initiatives * Implement proactive risk identification, mitigation planning, and escalation management mechanisms * Ensure adherence to internal compliance, delivery governance, and customer contractual obligations **Required Qualifications** **Experience \& Expertise** * **15–18 years of progressive experience in SAP consulting, delivery management, and customer engagement leadership** * Proven experience managing **SAP delivery for Japan geography customers** * Strong experience handling **Japanese customer stakeholders and regional delivery governance** * Demonstrated success in managing transformational SAP programs including implementation, migration, upgrade, and AMS engagements * Extensive experience in SAP AMS service delivery and managed services operations * Strong SAP Practice management experience with multi\-account delivery oversight * Demonstrated P\&L ownership and portfolio management experience * Experience in global delivery models involving offshore/onshore coordination supporting Japan customers **Technical \& Functional Skills** * Strong expertise across SAP ecosystem including **SAP S/4HANA, ECC, SAP Cloud offerings, and integration landscapes** * Broad understanding of SAP modules including **FI/CO, MM, SD, PP, QM, PM, HR/HCM** * Strong knowledge of SAP implementation methodologies, AMS frameworks, transition governance, and service operations * Expertise in SLA/KPI governance, operational excellence, and delivery transformation * Exposure to automation\-led service delivery and productivity improvement initiatives **Leadership \& Management** * Proven ability to lead large, distributed teams across geographies * Strong executive stakeholder management and client relationship leadership skills * Excellent escalation management, problem\-solving, and conflict resolution capabilities * Strong business acumen with ability to manage delivery, commercials, and customer growth objectives * High cultural sensitivity and effectiveness in working with Japanese business environments **Education \& Certifications** * Bachelor’s degree in Engineering, Computer Science, IT, or management degree with proven SAP functional exposure. * SAP certification in relevant modules preferred * PMP / Prince2 / equivalent program management certification preferred * ITIL Foundation certification preferred * **Japanese language certification (JLPT) or business communication capability in Japanese will be an added advantage** **Key Performance Indicators** * Delivery excellence and SLA compliance * Customer satisfaction and retention * Portfolio revenue growth and profitability * Delivery predictability and governance effectiveness * Team productivity, utilization, and retention * Operational efficiency and automation\-led improvements * Escalation management effectiveness * Stakeholder satisfaction, especially within Japan customer engagements **Core Competencies** * SAP service delivery leadership * Japan geography delivery management * Japanese stakeholder engagement and customer governance * SAP AMS and transformation program leadership * P\&L management and account growth * Operational excellence and automation * Risk management