VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \& Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next\-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry\-first model which brings together the best of in\-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
\#VOIS \#BeUnrivalled \#CreateTheFuture
We are seeking an experienced SAP Project and Demand Lead to own operational impact assessments across CIS Services, ensuring SAP demands are evaluated for capacity, cost, quality, and risk. This role works closely with development, operations, vendors, and centres of excellence to provide clear, aligned insights that enable confident delivery decisions in a fast\-paced, high\-impact environment.**What you’ll do**
Provide feedback on operational efforts and ticket forecasts for SAP\-related demands.Analyse impacts across knowledge requirements, capacity planning, ticket volumes, and operational effort.Identify associated risks and propose practical mitigation actions.Own and create the overall Operational Impact Analysis for CIS Services.Review and assess Vendor Impact Assessments, focusing on cost and service quality implications.Align with all teams contributing to CIS Services, including internal teams and partners, on their specific demand impacts.Consolidate inputs from multiple stakeholders into a single, aligned Operational Impact Assessment.Provide timely feedback to the EVO Release Lead where demand assessments indicate potential risks to CIS Services.**Who you are**
An SAP professional with strong knowledge of the SAP ecosystem, architecture, technologies, and support models.Experienced in ITIL practices, project delivery, stakeholder engagement, and communication management.Comfortable working across development, operations, centres of excellence, and process teams.Highly organised, efficient, and able to respond quickly in high\-pressure situations.A collaborative team contributor with a positive, customer\-focused mindset.Confident using Microsoft Excel and SharePoint 2016 to manage and present data.Fluent in English, with clear and effective written and verbal communication skills.Bringing 5–10 years of relevant experience in SAP project or demand environments.**Not a perfect fit?**
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Exposure to complex, large\-scale SAP environments within a global organisation.Opportunities to influence delivery outcomes through strategic operational insights.Collaboration with diverse, cross\-functional teams across multiple geographies.A role that balances analytical thinking with stakeholder engagement and decision support.Continuous learning through real\-world challenges in enterprise SAP delivery.**What skills you will learn**
Advanced operational impact analysis and demand governance within SAP landscapes.Enhanced vendor assessment and cost\-quality evaluation capabilities.Deeper understanding of cross\-team dependency management in global IT services.Stronger facilitation and communication skills at senior stakeholder level.Practical risk identification and mitigation techniques in live delivery environments.**VOIS Equal Opportunity Employer Commitment**
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio\-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
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