SAP Project Manager (AMS)

• *SAP Project Manager – Application Management Services (AMS)**

• *Experience**

10–15 Years (or as required)

• *Job Summary**

We are seeking an experienced SAP Project Manager to lead and manage SAP Application Management Services (AMS) engagements. The ideal candidate will be responsible for overseeing end\-to\-end AMS delivery, ensuring SLA compliance, managing customer relationships, leading cross\-functional teams, driving continuous service improvements, and ensuring the successful delivery of support and enhancement initiatives across SAP landscapes.

• *Key Responsibilities**

• Lead SAP AMS engagements, ensuring high\-quality service delivery and customer satisfaction.
• Manage end\-to\-end AMS operations, including incident, problem, change, release, and service request management.
• Own SLA/KPI governance and ensure compliance with contractual commitments.
• Serve as the primary point of contact for customer stakeholders and conduct regular governance meetings, including daily, weekly, monthly, and quarterly service reviews.
• Manage a cross\-functional SAP AMS team across functional, technical, BASIS, integration, and support streams.
• Oversee resource planning, capacity management, workload distribution, and team utilization.
• Drive continuous service improvement initiatives through automation, process optimization, and knowledge management.
• Monitor project health, risks, issues, dependencies, and mitigation plans.
• Coordinate change management, release planning, deployment activities, and production support.
• Review and approve effort estimates, enhancement requests, and solution proposals.
• Ensure adherence to ITIL processes, organizational quality standards, and governance frameworks.
• Prepare and present service performance dashboards, SLA reports, RCA reports, and executive status updates.
• Manage escalations effectively and ensure timely resolution of critical production issues.
• Collaborate with customer leadership, SAP functional teams, technical teams, infrastructure teams, and third\-party vendors.
• Support transition activities, knowledge transfer, and service stabilization for new AMS engagements.
• Drive team development through coaching, mentoring, performance management, and succession planning.

• *Required Skills**

• 10–15 years of SAP experience, including significant experience managing SAP AMS engagements.
• Strong understanding of SAP modules such as SD, MM, FICO, PP, EWM, TM, IBP, SuccessFactors, or other SAP solutions.
• Proven experience managing large, cross\-functional SAP support teams.
• Strong knowledge of ITIL\-based service management processes.
• Experience with SLA/KPI management, customer governance, and service delivery.
• Hands\-on experience with ITSM tools such as ServiceNow, Remedy, or Jira.
• Strong project planning, risk management, budgeting, and resource management skills.
• Excellent stakeholder management, communication, negotiation, and presentation skills.
• Ability to manage multiple priorities in a fast\-paced global delivery environment.

• *Preferred Qualifications**

• Experience managing SAP S/4HANA AMS engagements.
• PMP, PRINCE2, or Agile Scrum certification.
• ITIL Foundation or Intermediate certification.
• SAP certification in any functional or technical module is an added advantage.
• Experience working in global delivery and offshore/onshore engagement models.

• *Educational Qualification**

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
• Master's degree (MBA or equivalent) is an added advantage.

• *Key Competencies**

• SAP AMS Delivery Management
• Project \& Program Management
• Customer \& Stakeholder Management
• SLA/KPI Governance
• ITIL Service Management
• Risk \& Escalation Management
• Resource \& Capacity Planning
• Financial \& Budget Management
• Continuous Service Improvement
• Team Leadership \& People Management
• Executive Reporting \& Governance

Work Location: In person