About the Role
We are seeking an experienced Scrum Master to lead and orchestrate the software development lifecycle at
Toolyt, our enterprise CRM SaaS platform. This role is critical in managing our fast\-paced development
environment where multiple change requests, enhancements, bug fixes, and client\-specific customizations are
delivered continuously. You will be the bridge between our development team, clients, and leadership, ensuring
smooth execution, on\-time delivery, and optimal resource utilization.
- *Key Responsibilities :**
1\. Development Lifecycle Management
- Manage end\-to\-end software development lifecycle for Toolyt's enterprise SaaS platform
- Coordinate multiple parallel workstreams including enhancements, bug fixes, change requests, and
2\. Client\-specific customizations
- Establish and maintain sprint/release schedules with clear milestones and deliverables
- Implement and enforce SDLC best practices, quality gates, and deployment processes
3\. Team Coordination \& Task Management
- Conduct daily standup calls with development team to track progress, identify blockers, and provide
solutions
- Allocate and dynamically re\-allocate tasks based on developer capacity, skills, and priorities
- Maintain comprehensive task pipeline ensuring no developer is idle or overburdened
- Balance workload between revenue\-generating client work and non\-revenue internal tasks
- Track task profitability metrics and optimize team utilization
4\. Client\-Specific Project Delivery
- Gather and document client requirements, ensuring technical feasibility and clarity
- Ensure developers have all prerequisites (access, documentation, assets, API keys, etc.) before starting
work
- Monitor client project timelines and proactively manage scope, expectations, and delivery commitments
- Serve as escalation point for delivery issues or technical blockers
5\. Progress Tracking \& Reporting
- Conduct regular code/feature reviews to ensure development is on track with requirements
- Prepare and present comprehensive sprint reviews, weekly summaries, and monthly reports
- Track KPIs including velocity, burn rate, bug resolution time, feature delivery timelines, and team
productivity
- Maintain project documentation, release notes, and changelog for stakeholder communication
- Generate profitability analysis reports showing resource allocation between revenue and non\-revenue
work
6\. Quality \& Risk Management
- Ensure code quality standards, testing protocols, and security requirements are met
- Identify project risks early and develop mitigation strategies
- Manage technical debt prioritization and balance against feature development
- Coordinate UAT (User Acceptance Testing) and QA processes
7\. Stakeholder Communication
- Translate technical progress into business\-friendly updates for leadership
- Manage client communication regarding timelines, changes, and deliverables
- Facilitate collaboration between development, QA, design, and customer success teams
- Provide visibility into development pipeline and capacity planning
- Experience managing SaaS or B2B software development projects
- Strong understanding of SDLC, web architecture, APIs, and deployment workflows
- Familiarity with project tools (Jira, Asana, ClickUp, etc.)
- Knowledge of Git, CI/CD, and modern development practices
- Strong communication, leadership, and problem\-solving skills
- PMP/CSM certification
- Laravel/PHP knowledge
- CRM or enterprise application experience
- Remote team management exposure
- *What Success Looks Like:**
- High sprint completion rates
- On\-time project delivery with minimal escalations
- Transparent reporting and improved development efficiency
- *Reporting To:** Founder \& Chairman
- *Experience:** 3–4 years minimum
- *Employment Type:** Full\-time