Seller Customer Support

• *Role summary.** You help sellers and brands succeed on ShopCubi. You guide them from registration to their first sale, solve their day\-to\-day issues, and keep their listings, orders, and payouts running smoothly.

• *Key responsibilities:**

• Onboard new sellers: KYC, GST and bank verification, store setup, and signing of the Marketplace Seller Agreement.
• Train sellers on the seller dashboard: product listing, pricing, inventory, order processing, and shipping.
• Support catalog uploads; check listings for correct images, descriptions, categories, and pricing.
• Help sellers choose and use shipping modes (self\-ship or ShopCubi fulfillment via Shiprocket); resolve pickup and label issues.
• Answer queries on commissions, settlements, payout cycles, and invoices; coordinate with Finance on disputes.
• Act on buyer complaints raised by Buyer Support: wrong item, damage, delays, and return handling.
• Monitor seller performance (order cancellations, late dispatch, ratings) and coach under\-performing sellers.
• Communicate policy updates, sale events, and promotions to sellers via WhatsApp, email, and calls.
• Maintain seller records and tickets in the CRM; share weekly seller\-health reports.

• *Requirements:**

• Graduate: A degree in commerce or business is a plus.
• 2–4 years in seller support, vendor management, or account management at a marketplace (Amazon, Flipkart, Meesho, Myntra, or similar) or e\-commerce aggregator.
• Working knowledge of GST, invoicing, and marketplace commission models.
• Fluent English and Hindi; Marathi or Gujarati is a plus, given Mumbai's seller base.
• Strong in Excel/Google Sheets (bulk catalog files, VLOOKUP, pivots).
• Patient trainer and clear communicator with small business owners. Performance measures (KPIs)
• Number of sellers onboarded and made live
• Time from registration to first live listing
• Seller ticket resolution time and seller satisfaction
• Seller cancellation and late\-dispatch rates

• *What we offer:**

• Fixed monthly salary plus incentives linked to seller onboarding and activation
• Direct exposure to brand partnerships and marketplace operations

Work Location: In person