Senior Administrator - Microsoft 365 Administration

Bengaluru, Karnataka

Job Summary

We are seeking a Business Analyst with expertise in AI\-driven automation, particularly in implementing and optimizing Copilot solutions (Microsoft Copilot, Salesforce AI, or other AI assistants). The ideal candidate will analyze business needs, define Copilot use cases, and ensure successful adoption while enhancing productivity and decision\-making processes.

Key Responsibilities

• *Requirement Gathering \& Analysis:**

Work with stakeholders to identify business needs for AI\-powered Copilot tools.

Document functional and non\-functional requirements for Copilot integration.

Define key performance indicators (KPIs) to measure the impact of Copilot solutions.

• *Process Optimization \& AI Adoption:**

Analyze existing workflows and recommend AI\-driven automation improvements.

Identify Copilot use cases for document generation, data analysis, customer interactions, and process automation.

Map business processes and design user journeys for seamless AI adoption.

• *Implementation Support:**

Collaborate with developers and AI teams to ensure Copilot aligns with business needs.

Assist in configuring and testing Copilot features within business applications.

Support integration with CRM, ERP, and collaboration tools like Microsoft 365, Salesforce, or ServiceNow.

• *User Training \& Change Management:**

Develop training materials and conduct workshops for Copilot end\-users.

Ensure smooth adoption through stakeholder engagement and feedback loops.

Work with IT and business teams to drive AI adoption and governance best practices.

• *Performance Monitoring \& Continuous Improvement:**

Track Copilot’s impact on efficiency and accuracy of business operations.

Recommend enhancements based on user feedback and AI\-driven insights.

Stay updated on AI trends and Copilot advancements for continuous business improvement.

Skill Requirements

• *Experience:** 3\+ years as a Business Analyst, preferably in AI, automation, or digital transformation projects.

• *Technical Knowledge:** Familiarity with AI\-driven assistants (Microsoft Copilot, Salesforce AI, ChatGPT, etc.).

• *Business Process Modeling:** Experience with tools like BPMN, Lucidchart, Visio, or Elements.cloud.

• *Data \& AI Literacy:** Understanding of AI capabilities, automation, and business intelligence tools.

• *Project Management:** Experience with Agile, Scrum, or other methodologies.

• *Communication Skills:** Ability to bridge the gap between technical and non\-technical stakeholders.

Preferred Qualifications

Experience with Salesforce Einstein, Microsoft Power Platform, or AI/ML\-driven automation tools.

Certifications in Business Analysis (CBAP, CCBA) or AI\-related certifications.

Why Join Us?

Work at the forefront of AI\-driven business transformation.

Gain hands\-on experience with Copilot and next\-gen AI tools.

Be part of an innovative and fast\-growing technology team.

Experience with Azure core components and Open AI Services.

Experience with Graph APIs and Graph Connectors

Experience with Azure DevOps, GitHub, or other source control and CI/CD tools

Proficient in one or more programming languages, such as Python, JavaScript, Java, C\#, or C\+\+

Other Requirements

NA

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