Senior Administrator - ServiceNow, IT Service Management

Noida, Uttar Pradesh

Job Summary

Bachelor’s degree in computer science or related field.

Relevant Exp. 6 \+ Years

Experience in Admin, Configuration \& related activities in ServiceNow Platform.

CSA Certified.

Knowledge of ITIL processes.

Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

Strong problem\-solving skills and the ability to logically break down a problem into smaller manageable parts to solve

Key Responsibilities

Understanding of the Web Technologies like XML, HTML, Java Script.

Overview of Mid server configuration \& troubleshooting.

Candidate should have good Admin / Configuration / Development knowledge of: \-

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Service Portal, integrations, ServiceNow mobile app

Writing UI Actions / UI policy / Access Control Lists, etc.

Hands on experience with client scripts and business rules.

Troubleshooting mid servers.

Overview of different integrations like LDAP integration and Overview of Web\-services.

Retrieving complex reporting’s based on user requirements

Working on system logs

Import/Export of data for different modules

Managing/ movement of update sets to move customization from Dev. to Production Instance.

Monitors and reports on progress in completing projects and accomplishing goals.

Collaborate with various cross functional teams to define and determine integration requirements.

Drive organization to improve data integrity for company\-wide analytics.

Skill Requirements

Understanding of the Web Technologies like XML, HTML, Java Script.

Overview of Mid server configuration \& troubleshooting.

Candidate should have good Admin / Configuration / Development knowledge of: \-

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Service Portal, integrations, ServiceNow mobile app

Writing UI Actions / UI policy / Access Control Lists, etc.

Hands on experience with client scripts and business rules.

Troubleshooting mid servers.

Overview of different integrations like LDAP integration and Overview of Web\-services.

Retrieving complex reporting’s based on user requirements

Working on system logs

Import/Export of data for different modules

Managing/ movement of update sets to move customization from Dev. to Production Instance.

Monitors and reports on progress in completing projects and accomplishing goals.

Collaborate with various cross functional teams to define and determine integration requirements.

Drive organization to improve data integrity for company\-wide analytics.

Other Requirements

Candidate should have good Admin / Configuration / Development knowledge of: \-

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Service Portal, integrations, ServiceNow mobile app

Writing UI Actions / UI policy / Access Control Lists, etc.

Hands on experience with client scripts and business rules.

Troubleshooting mid servers.

Overview of different integrations like LDAP integration and Overview of Web\-services.

Retrieving complex reporting’s based on user requirements

Working on system logs

Import/Export of data for different modules

Managing/ movement of update sets to move customization from Dev. to Production Instance.

Monitors and reports on progress in completing projects and accomplishing goals.

Collaborate with various cross functional teams to define and determine integration requirements.

Drive organization to improve data integrity for company\-wide analytics.

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