Senior AI/ML Engineer (GenAI)

As a Senior GenAI Engineer at Zenskar, you will own the AI layer of the product, building intelligent features that enterprise clients depend on. This is a hands-on engineering role focused on production systems, where reliability, observability, and rigorous evaluations are as critical as AI capabilities. You will manage the full vertical—from model and pipeline to user interface. Key responsibilities include building and maintaining the CS Copilot, a real-time assistant for customer success teams that integrates speech-to-text pipelines, live transcription, and LLM-powered suggestions, and developing LLM-powered document understanding features to extract reliable structured data from unstructured enterprise documents. You will also lead end-to-end development of AI feature UIs. The role is not centered on research or prompt engineering but on delivering robust, scalable AI solutions.