Senior Analyst, Advanced Technology

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• *Job Title:**

Senior Analyst,

Advanced Technology

• *Office location:**

Bengaluru / Hybrid

• *Job Type (perm/FTC)**

Permanent

• *Context \& Job Purpose**

GXO is seeking an experienced **Senior Network Engineer** to support the implementation, operation, and continuous improvement of our global enterprise network infrastructure. This role is responsible for ensuring high network availability, reducing incident resolution times, and supporting large\-scale transformation initiatives, including SD\-WAN deployments, infrastructure modernization, and cloud connectivity enhancements.

As a key member of the Global Network Services team, you will collaborate closely with internal engineering teams and strategic vendor partners to maintain operational excellence and deliver a standardized, secure, and scalable network environment worldwide

• *Key responsibilities**

• *Network Operations \& Support**

• Support day\-to\-day network operations, including incident triage, troubleshooting, and service restoration.
• Coordinate with managed service providers and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, root cause analysis, and problem resolution activities.

• *Network Engineering \& Implementation**
• Execute network configuration changes, upgrades, and deployments in accordance with global standards.
• Support network modernization initiatives, including SD\-WAN implementations and infrastructure refresh programs.
• Perform pre\-deployment validation, implementation support, and post\-deployment verification activities.
• Assist with lifecycle management, including hardware refreshes, software upgrades, and remediation of end\-of\-life infrastructure.

• *Vendor \& Service Management**

• Monitor vendor performance against service levels and operational expectations.
• Escalate and manage issues related to delivery quality, SLA compliance, and project execution.
• Serve as a key liaison between internal stakeholders and external service providers.

• *Documentation \& Continuous Improvement**

• Maintain accurate network documentation, diagrams, standards, and operational runbooks.
• Identify opportunities to improve operational processes, automation, and troubleshooting workflows.
• Support initiatives that transition operations from reactive support to proactive monitoring and management

• *Cross\-Functional Collaboration**

• Partner with Architecture, Platform Services, Security, and Cloud teams to ensure alignment with enterprise standards.
• Support strategic transformation initiatives and future\-state network designs.

• *Education \& Certifications required:**

* One or more of the following certifications are preferred

• CCNP or equivalent networking certification
• Fortinet Certified Solution Specialist
• HPE Certified Network Professional
• Palo Alto Security Operations Professional
• ITIL Foundation certification or equivalent operational experience

• *Experience**
• 3–7 years of experience in Network Engineering, Network Operations, or Infrastructure Support.
• Strong understanding of enterprise networking technologies, including:

+ Routing and Switching

+ WAN technologies

+ VPN solutions

+ Wireless networking (WLAN)

• Experience troubleshooting complex network incidents across multiple technology domains and vendors.
• Experience working within outsourced or managed\-services environments.
• Knowledge of network monitoring platforms and ITSM/ticketing tools.
• Familiarity with cloud networking concepts; Google Cloud experience is advantageous.
• Experience supporting multi\-site, regional, or global network environments preferred

• *Preferred Skills**

• Experience with one or more of the following technologies is highly desirable:
• Fortinet SD\-WAN
• Aruba Central
• Cisco Meraki
• Forcepoint Solutions
• Enterprise Network Monitoring Tools
• Cloud Connectivity and Hybrid Network Environments

• *Working Environment**

This role supports GXO's global logistics and warehouse operations and contributes to a large\-scale network transformation journey involving SD\-WAN deployment, modernization of legacy infrastructure, and increased cloud adoption. The position operates within a highly collaborative, globally distributed environment

• *Travel**

• Up to 10% travel may be required for critical deployments, project activities, or operational support.

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