Senior Analyst - English, Arabic, Microsoft Windows

Nagpur, Maharashtra

Job Summary

Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\\\\\\\\r\\\\\\\\n • Experience in Providing Hands \& feet Support for Network and Datacenter Equipment\\\\\\\\\\\\\\'s/Devices\\\\\\\\r\\\\\\\\n • Strong Microsoft Operating System installation(Win 7 \& Win10\) and troubleshooting skills\\\\\\\\r\\\\\\\\n

Key Responsibilities

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\\\\\\\\r\\\\\\\\n • Strong desktop support knowledge including hardware, software, and networking concepts\\\\\\\\r\\\\\\\\n • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds\\\\\\\\r\\\\\\\\n • Basic understanding of Audio/Video equipment and conference room setup\\\\\\\\r\\\\\\\\n • User account creation for Active Directory, Exchange Mailboxes, Distribution lists\\\\\\\\r\\\\\\\\n

Skill Requirements

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations\\\\\\\\r\\\\\\\\n • Troubleshoot and assist end users with mobile device setup, activations and performance issues.\\\\\\\\r\\\\\\\\n • Handheld – Blackberry, Android \& IOS support knowledge\\\\\\\\r\\\\\\\\n • Strong Customer service skills\\\\\\\\r\\\\\\\\n • Strong written and verbal communication skills\\\\\\\\r\\\\\\\\n • Good Understanding of ITIL processes\\\\\\\\r\\\\\\\\n • Hand on Experience on ITSM tools like Service Now\\\\\\

Other Requirements

andatory Certification \\\\\\\\r\\\\\\\\n • A\+ Certified or Equivalent Certified\\\\\\\\r\\\\\\\\n \\\\\\\\r\\\\\\\\nSoft Skills \\\\\\\\r\\\\\\\\n \- Excellent communication and conversation skills in German (Verbal and Written)\\\\\\\\r\\\\\\\\n \- Good documentation skills\\\\\\\\r\\\\\\\\n \- Good working knowledge of MS OFFICE (Including MS Project and Visio)\\\\\\\\r\\\\\\\\n \- Should have a great customer handling skills\\\\\\\\r\\\\\\\\n \- Able to handle unforeseen situations\\\\\\\\r\\\\\\\\n \- High level of acceptance\\\\\\\\r\\\\\\\\n \\\\\\\\r\\\\\\\\n \\\\\\\\r\\\\\\\\n

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