### **Summary**
Driving the future of data\-led customer engagement, this role partners with commercial, digital, and brand teams to enhance HCP engagement through Salesforce Marketing Cloud and data\-driven strategies. The role combines SFMC expertise, analytics, and consulting capabilities to translate campaign and customer insights into actionable recommendations, enabling smarter engagement decisions and measurable business impact across global healthcare markets.
Location: Hyderabad (Hybrid)
### **About the Role**
+ Bachelor’s / Master’s degree in Business, Technology, Engineering, Data Analytics, or related fields.
+ Overall, 3–7 years of experience in Salesforce Marketing Cloud (SFMC), Data Analytics, Campaign Operations, Digital Marketing Operations, or related Martech functions.
+ Strong understanding of working in a matrix and geographically dispersed environment, with the ability to collaborate effectively across business, technology, analytics, and operations teams.
+ Strong analytical mindset with proficiency in analyzing complex datasets using MS Excel, SQL, and SFMC reporting/data structures.
+ Skilled in presenting data\-driven stories through dashboards, reports, charts, and presentations while clearly articulating business impact and optimization opportunities.
+ Strong communication, stakeholder management, presentation, and problem\-solving skills with the ability to engage both technical and non\-technical audiences.
+ Ability to work in a fast\-paced environment and manage multiple priorities effectively.
+ Passion for staying updated with the latest trends in Salesforce Marketing Cloud, marketing technology, customer engagement strategies, analytics, and digital marketing innovations.
+ Healthcare / Pharma domain experience is preferred.
+ Salesforce Marketing Cloud Email Specialist certification is preferred, while exposure to Salesforce Data Cloud and AI capabilities will be considered an added advantage.
+ Leadership \& Soft Skills
+ Should be able to communicate in Spanish
+ Strategic thinker with an analytical mindset and strong problem\-solving ability.
+ Excellent communication, storytelling, and presentation skills.
+ Ability to influence and work cross\-functionally in an international matrix environment.
+ Growth mindset, and ownership orientation.
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits\-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Read our handbook (PDF 30 MB)
Division
International
Business Unit
Marketing
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS \= IN010\) Novartis Healthcare Private Limited
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
### **Accessibility and accommodation**
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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