Senior Client Servicing Executive

• *Company:** Capsmash Media
• *Experience:** 2–5 Years
• *Location:** Mumbai
• *Department:** Client Servicing \& Operations
• *Reporting To:** Founder / Business Head

About Capsmash Media

Capsmash Media is a hospitality\-focused marketing agency specialising in social media management, content creation, photography, videography, creative design, and performance marketing.

We are looking for a proactive and detail\-oriented Senior Client Servicing Executive who can independently manage client accounts, coordinate internal teams, and ensure timely execution of all deliverables.

Key Responsibilities

• *1\. Client Relationship Management**

• Manage day\-to\-day client communication across WhatsApp, email, and calls.
• Understand client requirements, clarify briefs, and confirm deadlines.
• Provide regular updates on work progress, approvals, and pending tasks.
• Address client concerns proactively and maintain strong relationships.

• *2\. SOW \& Deliverable Management**

• Understand and track the Scope of Work (SOW) for every assigned client.
• Ensure all monthly deliverables are completed within agreed timelines.
• Identify missed deliverables, delays, and scope gaps before they become issues.
• Maintain updated trackers for deliverables, deadlines, and approvals.

• *3\. Internal Team Coordination**

• Convert client requirements into clear tasks with defined briefs, owners, and deadlines.
• Coordinate with social media managers, graphic designers, video editors, photographers, and performance marketers.
• Follow up with team members to ensure timely execution.
• Identify bottlenecks and resolve coordination issues independently.

• *4\. Content Planning \& Execution**

• Coordinate monthly content calendars with the social media team.
• Ensure content plans align with client objectives and brand guidelines.
• Track content from planning and creation to approval and final delivery.
• Ensure timely client approvals and execution of approved content.

• *5\. Shoot Planning \& Coordination**

• Plan photography and videography shoots for client accounts.
• Prepare moodboards, creative references, and shot lists wherever required.
• Coordinate shoot schedules, models, styling, locations, and logistics.
• Ensure shoots run smoothly and all footage reaches the editing team on time.

• *6\. Quality Control \& Reporting**

• Review deliverables for basic errors before sharing them with clients.
• Track pending tasks, upcoming deadlines, and potential risks.
• Conduct weekly reviews of client accounts and SOW commitments.
• Maintain project management records and provide regular account updates.

• *7\. Client Onboarding**

• Coordinate onboarding of new clients and collect all necessary brand assets and information.
• Understand the signed SOW and brief the internal execution team.
• Establish communication, approval, and delivery processes for each account.

Key Requirements

• 3–5 years of experience in client servicing or account management, preferably in a digital marketing agency.
• Strong communication, organisational, and problem\-solving skills.
• Understanding of social media management, content creation, and creative production.
• Ability to manage multiple clients and deadlines simultaneously.
• Experience with project management tools such as Syncupp, ClickUp, or similar platforms.
• Ability to work independently, take ownership, and coordinate teams effectively.

Key Expectations

• No important client communication left unanswered.
• No deliverable missed without prior identification and communication.
• Every task has a clear brief, owner, and deadline.
• Clients receive proactive updates without having to chase.
• Internal teams remain aligned and execution stays on schedule.
• Routine issues are resolved independently without constant founder intervention.

• *The ultimate goal is to ensure that every assigned client account runs smoothly, deliverables are fulfilled on time, and the founder does not need to micromanage day\-to\-day execution.**

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Paid sick time

Application Question(s)

• Previous Agency Experience? YES/NO?
• CURRENT CTC \& EXPECTED CTC

Work Location: In person