Senior Cloud Engineer

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Responsibilities​ Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud and on\-premise data centers Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders Become the primary point of contact for customers and participate in regular cadence calls for business improvement Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved Setup, deploy and manage applications on different cloud platforms as per customer need Utilize excellent customer service skills and exceed customers’ expectations Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience and improved stability of the cloud infrastructure Troubleshooting system, network problems, diagnosing and solving system issues Setting up new users accounts, profiles and dealing with password issues Rapidly establishing a good working relationship with customers and other professionals Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK Requirements Experience in managing an infrastructure including AWS Administration Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Working Experience in ECS, EKS, etc Experience in managing infrastructure for public\-facing PHP or Java web\-applications Strong experience with Web server like NGinx, Apache Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc Experience on monitoring tools like Nagios, Site24x7, NewRelic, AppOptics, Datadog etc Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc Experience in creating process documents for help desk support Effective written and verbal communication skills Willing to work in 24\*7 rotational shift job Good to Have Experience with configuration tools like Chef, Puppet or Ansible Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc Administration experience on AWS Certifications in RHEL, AWS or Microsoft Azure