Enertect vision technologies private limitedMH, IN1d ago
Full-timevia indeed
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Job Description
*Job Summary:**
We are seeking a Senior Customer Service Representative to manage customer service operations for battery products. The candidate will handle customer inquiries, service requests, warranty claims, complaints, and coordinate with service teams to ensure timely resolution and customer satisfaction.
*Key Responsibilities:**
Attend customer calls, emails, and service requests related to battery products.
Handle warranty claims, complaints, and technical service coordination.
Maintain records of customer interactions and service cases.
Coordinate with technicians, service centers, and sales teams for issue resolution.
Follow up with customers regarding service status and closure.
Ensure prompt resolution of battery\-related issues and customer concerns.