Senior D365 F&O SCM / Order Management Product Owner

• *Senior D365 F\&O SCM / Order Management Product Owner**

• *Role Summary**

We are seeking a Senior D365 F\&O SCM / Order Management Product Owner to support and optimize our supply chain, planning, order management, procurement, inventory, warehouse and logistics processes within Microsoft Dynamics 365 Finance \& Operations. This role will act as a key bridge between business operations, IT, external partners, and technical teams.

The ideal candidate has implemented and supported D365 F\&O in a distribution, retail, wholesale, manufacturing, or high\-volume order management environment. This person should understand end\-to\-end order flow from customer order capture through fulfillment, warehouse execution, shipment, invoicing, and financial posting.

• *Key Responsibilities**

Serve as the primary functional owner for D365 F\&O supply chain, planning and order management processes.

Support and optimize end\-to\-end processes including order capture, order management, inventory availability, ATP, procurement, demand forecasting, MRP planning, inbound receiving, warehouse handoff, shipment confirmation and returns.

Partner with business users across sales operations, supply chain, warehouse, logistics, customer service, procurement, and finance.

Analyze and troubleshoot production issues related to sales orders, purchase orders, inventory movement, item setup, customer/vendor setup, pricing, ATP, fulfillment, shipment, and EDI order flow.

Support integrations between D365 F\&O and systems such as Korber WMS, Salesforce, Century Logistics, EDI, eCommerce, Cleo, Commerce Tools, Centric PLM, and reporting/data platforms.

Define business requirements, functional designs, test scripts, process flows, and user acceptance testing plans.

Lead fit\-gap analysis and recommend standard D365 functionality where possible to reduce customization and improve maintainability.

Support master data governance for items, customers, vendors, pricing, units of measure, warehouses, inventory dimensions, and product attributes.

Partner with technical developers to design and validate enhancements, integrations, reports, workflows, and exception handling.

Support issue triage, root\-cause analysis, regression testing, release validation, and business readiness.

Create training materials, SOPs, process documentation, and support guides for business users.

Identify opportunities to improve order accuracy, inventory visibility, fulfillment speed, integration reliability, and user adoption.

Own, prioritize, and continuously groom the product backlog for the functional domain — ensuring work items are well\-defined, sequenced, and ready for development intake.

Define and validate acceptance criteria in collaboration with business Leads, and Program Managers; participate in sprint reviews to confirm delivered work meets business requirements before sign\-off.

• *Required Skills and Experience**

10\+ years of ERP business analyst or functional consulting experience, including 4\+ years with Microsoft Dynamics 365 Finance \& Operations.

Strong hands\-on experience with D365 F\&O Supply Chain Management and Order Management.

Experience with modules such as Sales and Marketing, Procurement and Sourcing, Inventory Management, Warehouse Management, Product Information Management, Master Planning, Transportation Management, and Accounts Receivable touchpoints.

Strong understanding of order\-to\-cash and procure\-to\-pay business processes.

Experience supporting high\-volume order processing through EDI, eCommerce, Salesforce, customer portals, or similar order capture channels.

Experience with warehouse, logistics, 3PL, WMS, shipment, ASN, receipt, and inventory movement processes.

Ability to troubleshoot issues across business processes, configuration, master data, integration, and customizations.

Identify and prioritize opportunities to apply AI agents and Copilot capabilities across order management, procurement, inventory, and warehouse processes.

Configure and evaluate Microsoft Copilot in D365 F\&O, Copilot Studio, and Dynamics 365 agents, and recommend standard Microsoft capabilities over custom builds where possible.

Experience writing business requirements, functional specifications, test scripts, process flows, and user training documentation.

Strong analytical and communication skills with the ability to work directly with business users and technical teams.\[HF1] \[BK2]

• *Preferred Qualifications**

Experience in furniture, home goods, retail, wholesale distribution, consumer products, manufacturing, or supply chain\-intensive businesses.

Experience with Korber WMS, Century Logistics, Cleo, SPS/EDI platforms, Commerce Tools or similar systems.

Experience with ATP, inventory visibility, planning, demand forecasting, allocation, backorder management, and fulfillment optimization.

Microsoft certification in D365 Supply Chain Management is preferred.

Experience reducing customizations and moving processes closer to standard D365 capabilities.

• *Success Measures**

Improved order flow reliability from order capture through fulfillment and invoicing.

Reduced recurring production issues in sales order, inventory, procurement, and warehouse processes.

Better business adoption of D365 standard processes.

Improved master data quality and process documentation.

Stronger alignment between business operations, IT, and external partners.

Pay: ₹2,500,000\.00 \- ₹3,500,000\.00 per year

Work Location: Hybrid remote in Pune, Maharashtra