Senior Developer

Chennai, Tamil Nadu

Job Summary

Overview of the Role

As a TIBCO CIM Support Specialist, you will ensure the operational stability of TIBCO CIM solutions for pharmaceutical clients. Your focus will be on incident management, master data troubleshooting, and maintaining high availability of customer information management platforms.

Detailed Responsibilities

• Provide L2/L3 support for TIBCO CIM solutions, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor TIBCO CIM health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot data quality issues, synchronization failures, and integration problems.
• Collaborate with TIBCO specialists to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure\-related issues.
• Participate in on\-call rotations and incident response activities.

Key Responsibilities

1\. To maintain existing features, troubleshoot bugs , resolve ad\-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.

2\. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.

3\. To perform activities related to enhancement creation of documents for CMMi and client requirements

4\. To provide technical guidance to junior developers

5\. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements

Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2\+ years of experience in master data management support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of TIBCO CIM and master data management concepts is a plus.
• Excellent problem\-solving, communication, and collaboration skills.
• Exposure to GenAI technologies and Gemini for AI\-assisted operations and automation is a plus.

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