Senior Director of Observability Engineering , ITC

Position Type

Full Time

Career area

Software Engineering

Location

4/F, WeWork, Embassy GolfLinks, Karnataka, Karnātaka 560093, India

Job ID

R\-85914

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete\* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?

WHO WE ARE LOOKING FOR

Nike is seeking a Senior Director of Observability Engineering to lead and grow our observability engineering organization based in Bengaluru, India, serving Nike teams around the world. This role is responsible for defining strategy, scaling platforms, and driving operational excellence for how Nike observes, monitors, and operates its global digital ecosystem.

You are a senior technology leader with proven experience running enterprise‑scale observability platforms, building and leading large global teams from India, and partnering effectively with senior stakeholders across geographies. You bring deep technical credibility, strong people leadership, and a bias for execution in complex, always‑on environments.

This role reports into senior technology leadership and operates as a critical India\-based leadership pillar for Nike’s global observability and reliability strategy.

WHAT YOU WILL WORK ON

Own and execute Nike’s global observability strategy from India, spanning metrics, logs, traces, and operational intelligence.

Lead the design, deployment, and continuous evolution of enterprise observability platforms supporting thousands of services and large‑scale telemetry volumes.

Establish and enforce engineering standards, reference architectures, and best practices for instrumentation, telemetry pipelines, data quality, and cost governance.

Drive global adoption of modern observability practices, including OpenTelemetry (OTel) instrumentation and standardized telemetry pipelines.

Provide senior leadership oversight for incident management and operational excellence, using PagerDuty, ServiceNow, and AIOps platforms to improve MTTR, availability, and resiliency.

Partner closely with global Platform Engineering, SRE, Cloud Infrastructure, and Product Engineering leaders across regions.

Represent observability and operational health at executive forums, providing insights through business‑ready dashboards, analytics, and operational metrics.

Influence Nike’s broader reliability, availability, and operational maturity roadmap, with strong execution ownership from India.

WHO YOU WILL WORK WITH

Global leaders across Platform Engineering, SRE, Cloud Infrastructure, and Architecture

Product and Application Engineering teams in Nike Digital, Supply Chain, and Enterprise Technology

Security, Compliance, and Risk partners

External vendors, system integrators, and technology partners

WHO YOU WILL LEAD

A large, globally distributed organization of engineering managers, principal engineers, and software engineers, with India as a major execution and innovation hub

Senior technical leaders responsible for observability platforms, telemetry ingestion pipelines, and operational tooling

A high‑performance, inclusive culture focused on engineering excellence, talent development, and continuous improvement

WHAT YOU BRING

Leadership \& Experience

Bachelor's degree in computer science or related field. Will accept any suitable combination of education, experience and training.

Advanced degree in software engineering preferred.

15\+ years of experience in software or platform engineering, including senior leadership ownership of observability at a large‑scale enterprise

Demonstrated success building and leading global teams from India, including managers and senior technical leaders

Proven ability to operate at scale, influence executive stakeholders, and balance strategy with hands‑on execution

Strong people leadership skills with a track record of growing engineering talent in India

Technical Capability

Extensive experience deploying and operating Splunk, New Relic, and Grafana LGTM stacks (Loki, Grafana, Tempo, Mimir/Prometheus) at enterprise scale

Deep understanding of observability principles across Metrics, Logs, and Traces (MLT) and service telemetry

Strong experience with instrumentation strategies, telemetry pipelines, data ingestion, retention, querying, and visualization

Experience with OpenTelemetry (OTel) ecosystems (instrumentation, collectors, exporters) strongly preferred

Solid background in cloud‑native architectures, Kubernetes, microservices, and distributed systems

Operations \& Reliability

Deep experience leading incident management workflows using PagerDuty, ServiceNow, and AIOps tools

Proven success improving reliability, MTTR, and operational maturity across large production environments

Familiarity with SRE practices, SLIs/SLOs, error budgets, and sustainable on‑call models

WHY YOU’LL LOVE WORKING AT NIKE

Lead critical platforms from Nike’s India technology hub with global impact

Influence enterprise‑wide reliability and observability strategy

Work with world‑class engineers and leaders across regions

Play a key role in scaling Nike’s digital and consumer experiences worldwide

WHAT YOU’LL GET

Competitive compensation aligned to senior leadership roles in India

Comprehensive benefits, learning, and career development opportunities

A culture that values innovation, inclusion, and impact

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete\* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

What You Can Expect

OUR HIRING GAME PLAN

01 Apply

Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.

02 Meet a Recruiter or Take an Assessment

If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10\-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world\-class service and what makes you unique.

03 Interview

Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.