Senior Director, Operations

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

• *Job Description:** Account Director \- Facility Management (Banking Client)Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for assigned banking client accounts

Build and maintain strong C\-level relationships with client stakeholders

Conduct regular client meetings, business reviews, and strategic planning sessions

Ensure exceptional client satisfaction and retention

Service Delivery ManagementOversee end\-to\-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives

Monitor service level agreements (SLAs) and KPI performance

Lead incident resolution and crisis management

Business DevelopmentIdentify opportunities for service expansion and contract growth

Develop and present proposals for additional services

Collaborate with sales teams to secure new business opportunities

Conduct market analysis and competitor benchmarking

Financial ManagementManage P\&L responsibility for assigned accounts

Develop and monitor budgets, forecasts, and financial reports

Optimize cost efficiencies while maintaining service quality

Process invoicing and manage contract negotiations

Compliance \& Risk ManagementEnsure compliance with banking industry regulations and security requirements

Maintain knowledge of financial services compliance standards

Implement risk mitigation strategies

Coordinate vendor management and due diligence processes

Required QualificationsEducation \& ExperienceBachelor's degree in Business, Engineering, or related field

5\-8 years of experience in facility management or account management

3\+ years of experience serving financial services/banking clients preferred

Technical SkillsStrong knowledge of integrated facility management services

Understanding of banking operations and regulatory environment

Core CompetenciesExceptional client relationship management skills

Strong business acumen and financial analysis capabilities

Excellent communication and presentation skills

Problem\-solving and crisis management expertise

Project management capabilities

Team leadership and vendor management experience

Preferred QualificationsMBA or relevant professional certifications (CFM, FMP, PMP)

Experience with workplace transformation and change management

Knowledge of sustainability and ESG initiatives

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well\-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.