Senior Engineer/Analyst - Technical Services

• *Total Experience** 4 \- 8 Years

• *Function** Technical Services

• *Proposed Designation**

Senior Engineer

• *Qualifications** M.Sc / M.Tech / M.Sc.Tech in GIS, Geography, Geology, Enviromental Science, or any other relevant field

• *Location** Noida (client site)

### **Role Overview**

Tech Support / GIS / ArcGIS Desktop / ArcGIS Enterprise / ArcGIS Server / ArcGIS Online and Field Apps

### **Job Roles and Responsibilities**

• Provide high\-quality technical support and customer service to Esri India end users through effective communication and efficient troubleshooting.
• Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Desktop, ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, and related technologies. Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
• Maintain comprehensive case documentation in customer relationship management (CRM) system.Work in other technical areas of software support as needed such as Identifying issues and logging defects.
• 3\+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
• Professional experience providing customer service and troubleshooting with customers and users.
• Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Online, ArcGIS Pro, and/or ArcGIS Enterprise.
• Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of
• ArcGIS Enterprise and related technologies.
• Drive adoption of new technologies by maintaining up\-to\-date personal knowledge of Esri technology.
• Ability to communicate with customers with varying technical aptitudes in GIS and information technology.
• Proficient time management skills.
• Professional experience with Esri software or various software systems.
• Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products.
• Background in software support or technical customer service with direct end user contact.Actively engage and establish trust with customers and address the technical challenges

### **Desired Skills**

M.Sc / M.Tech / M.Sc.Tech in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field.

### **Required Skills**

Minimum 3\+ years of professional or customer service experience in a similar position, supporting similar responsibilities.

### **Good to have Skills**

Good Communication Skills