Senior Engineer – Desktop Engineering & Support

As a **Senior Engineer – Desktop Engineering \& Support**, you will be part of a dynamic regional team responsible for the design, engineering, implementation, migration, and operational security of enterprise workspace technology services across APAC. You will lead end‑to‑end desktop engineering initiatives, ensuring secure, seamless, and highly available environments while driving continuous improvement and compliance in a regulated banking context.

### **What You’ll Do and How You’ll Succeed**

• *Desktop Engineering \& Support**

• Act as the escalation contact for endpoint issues (OS, software, hardware, performance, crash) within the Microsoft ecosystem.
• Deliver rapid resolution to advanced endpoint challenges, ensuring confidentiality, integrity, and availability of systems.
• Respond to cyber threats from a workspace technology perspective, coordinating with stakeholders and educating local IT teams.
• Propose and implement improvements to enhance user experience.
• Drive enablement across end‑users, Service Desk, and IT teams through training, KB articles, and knowledge sharing.

• *Documentation \& Standards**

• Create and maintain policies, standards, product/feature implementation guides, and procedure manuals.
• Maintain an audit‑ready environment by identifying configuration drift early.
• Design frameworks and standards for end‑to‑end desktop engineering services.

• *Continuous Improvement**

• Drive automation and user experience enhancements.
• Work closely with Service Desk and Branch IT teams to improve first‑call resolution.
• Engineer patching and update strategies (deployment rings, pilot groups, rollback planning).
• Support print infrastructure, physical and virtualised workstations, and VDIs.

### **We’d Love to Hear From You If…**

• *Experience**

• You have 8–10 years of deep expertise in Windows 11 desktop platform design, architecture, and engineering.
• You have proven experience defining engineering standards and frameworks for desktop engineering.
• You have designed and maintained enterprise gold images and OS build engineering (task sequences, Autopilot profiles, provisioning).
• You have experience with SCCM/MECM, Intune, Azure Hybrid AD join, and autopilot deployments.
• You have supported ITSM tools such as ServiceNow.

• *Technical Expertise**

• You are proficient in Windows 11 features, including BitLocker, MS Edge, Enterprise Chrome, antivirus, and other security products.
• You have strong knowledge of Active Directory (AD) and Group Policy Objects (GPO).
• You are experienced in supporting both physical and virtualised workstations, including VDIs.
• You have expertise in designing patching and update strategies (deployment rings, pilot groups, rollback planning).
• You are skilled in application deployment and self‑service through SCCM/MECM or similar technologies.
• You have experience handling ITSM tools such as ServiceNow or equivalent platforms.
• You are adept at troubleshooting and problem‑solving, with strong analytical skills.
• You have excellent communication skills and the ability to document policies, standards, user guides, admin guides, and SOPs clearly.

• *Ways of Working**

• You demonstrate strong troubleshooting, problem‑solving, and analytical skills.
• You communicate effectively and document policies, standards, and SOPs clearly.
• You collaborate across multicultural teams and support enterprise‑scale operations.
• You adapt flexibly to changing deadlines and maintain audit‑ready compliance.

• *Education \& Certifications**

• You hold a bachelor’s degree from a reputed institution.
• You have ITIL V4 and Microsoft certifications related to desktop engineering.