Senior Executive - Business Systems

• *Role Overview:**

We are looking for a detail\-oriented CRM management senior executive to support lead management processes, ensure smooth execution of daily operations, and assist in maintaining CRM efficiency.

• *Key Responsibilities**

• Support lead distribution and ensure timely assignment as per guidelines
• Coordinate with internal teams for lead\-related queries and follow\-ups
• Track and update lead status in CRM on a regular basis
• Execute lead assignments based on team requirements
• Identify and report CRM/system issues to relevant stakeholders
• Assist in testing new features and share feedback
• Support day\-to\-day operational tasks related to lead management
• Maintain records and update tasks/issues in tracking tools (e.g., Jira)
• Assist in user account management (creation/deactivation)
• Ensure adherence to defined processes and data accuracy

• *Required Skills \& Competencies**

• 0\-2 years of experience in operations / CRM / coordination roles
• Basic understanding of CRM tools, software and workflows
• Good communication and coordination skills
• Strong attention to detail and execution focus
• Ability to manage multiple tasks in a fast\-paced environment

• *Location – West Patel Nagar**

• *Alternate Saturday working**

Pay: ₹35,000\.00 \- ₹40,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person