Senior Executive Last Mile Operations

• *About Furlenco :**

Furlenco is a different furniture company. We enable the urban Indian to live better today in

their homes, by giving them award\-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in\-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites !

• *Role Overview:**

Job Summary: **Senior Last Mile Operations Service**

We are seeking a hands\-on and organized individual to join our Service Operations Team as a Last Mile Operation Senior Service Executive. He/She will be in charge of Service Execution at the Ground Level, handling customers who face issues with their rented/ buy products. The role involves planning, coordinating, and ensuring timely completion of all service activities while maintaining seamless communication with customers and technicians.

• *Key Responsibilities:**

• Check the daily assigned Service Tickets, call customers, and plan service activities with proper route planning as per the defined SOP.
• Coordinate with Technicians (Furniture \& Appliances category) to ensure timely completion of all scheduled service visits.
• Arrange the required spare parts for scheduled service activities from the internal warehouse team and hand them over to technicians on the day of the visit.
• Maintain accurate records of service tickets\- Planned, Executed, Backlog, and Key performance indicators.

• *Required Skills and Qualifications:**

• Basic knowledge of Household Furniture \& Appliances.
• Basic knowledge of Microsoft Office Suite, particularly Excel (VLOOKUP, Pivot Tables, basic formulas) and Google Sheets.
• Strong Verbal and Written communication skills in English, Hindi and Regional Language.
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

• *Preferred Qualifications:**

Bachelor's degree

Pay: ₹360,000\.00 \- ₹480,000\.00 per year

Benefits

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person