Senior Full-Stack Web Developer - Node.js, Angular/React.js

Madurai, Tamil Nadu

Job Summary

As a React JS Support Specialist, you will ensure the operational stability of React\-based web applications for pharmaceutical clients. Your focus will be on incident management, frontend troubleshooting, and maintaining high availability.

Key Responsibilities

• Provide support for React JS web applications, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor application health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot frontend errors, performance issues, and API integration problems.
• Collaborate with development teams to escalate complex issues and coordinate bug fixes.
• Document known issues, troubleshooting procedures, and runbooks in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure\-related issues.
• Participate in on\-call rotations and incident response activities.

Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2\+ years of experience in web application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of React JS, JavaScript, and web application architecture is a plus.
• Excellent problem\-solving, analytical, and communication skills.
• Exposure to GenAI technologies and Gemini for AI\-assisted operations and automation is a plus.

Other Requirements

• *1\. Optional But Valuable Certifications:** React.Js Certification, Javascript Developer Certification, Or Relevant Web Development Certifications.

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