Senior IT Support Engineer

• *Job Information**
• ------------------

• Date Opened 10/22/2026
• Job Type Full time
• Industry Technology
• Work Experience Fresher
• City Thiruvananthapuram
• State/Province Kerala
• Country India
• Zip/Postal Code 695001

• *Job Description**
• ------------------

Job Summary: We are looking for a skilled Senior IT Support Engineer with 2 to 5 years of experience to manage, secure, and support our IT operations and endpoint environment. The ideal candidate will have strong hands\-on experience in identity management (Okta), SaaS platform administration (Google Workspace, Slack), MDM tools (Kandji, Jamf), and cross\-platform troubleshooting for both Windows and macOS. Responsibilities: \* Administer, configure, and maintain SaaS platforms, including Google Workspace, Okta, and Slack. \* Manage user provisioning, deprovisioning, access permissions, SSO, and MFA enforcement. \* Oversee MDM workflows using Kandji, Jamf, and Focal for laptop provisioning, endpoint compliance, and policy deployment. \* Provide Tier 2/3 hardware, software, and OS troubleshooting support for both Windows and macOS endpoints. \* Manage OS patching, system updates, and security compliance across corporate devices. \* Track, audit, and optimize SaaS application licenses and access control. \* Manage IT service requests and incidents via ticketing systems, ensuring timely resolution and clear SLA compliance. \* Maintain clear IT documentation, user onboarding guides, and standard operating procedures (SOPs).

### **Requirements**

Requirements: \* 2–5 years of experience in IT support, desktop engineering, or IT operations. \* Hands\-on expertise with Okta, Google Workspace, and Slack administration. \* Familiarity with MDM and device management workflows (Kandji, Jamf, or Focal). \* Advanced troubleshooting skills for macOS and Windows operating systems. \* Practical understanding of SSO, MFA, zero\-trust security concepts, and user access management. \* Experience managing SaaS licensing and enterprise endpoint compliance. \* Strong communication, incident tracking, and problem\-solving skills.