Senior Manager - Application Development & Support

• *Introduction**

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

• *How you'll make an impact**

• *Senior Program Manager – Intelligent Automation \& AI**

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Location: Any of the Gallagher India office

Department: IT GCOE

Reports To: AVP\- Applications Development**Introduction**

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At Gallagher, we are committed to helping our clients, colleagues, and communities thrive through innovation, integrity, and excellence. We are seeking an experienced Senior Program Manager – Intelligent Automation \& AI to lead strategic transformation initiatives across our global operations.

This role is responsible for the successful delivery of enterprise\-wide automation and AI programs, leveraging technologies such as Robotic Process Automation (RPA), Process Mining, Task Mining, Intelligent Document Processing (IDP), Workflow Automation, Artificial Intelligence/Machine Learning (AI/ML), Conversational AI, Large Language Models (LLMs), Generative AI, and Business Intelligence \& Analytics solutions.

The ideal candidate will bring extensive experience in the BFSI sector, preferably within Insurance, coupled with strong program management capabilities, stakeholder engagement expertise, vendor management experience, and a proven track record of delivering measurable business outcomes through technology\-enabled transformation.**How You'll Make an Impact**

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As a Senior Program Manager, you will:* Lead and govern complex intelligent automation and AI transformation programs from ideation through implementation and value realization.

• Partner with business leaders, operational teams, Process Excellence functions, Risk and Compliance teams, and technology stakeholders to identify, prioritize, and execute automation opportunities.
• Develop and manage program roadmaps, delivery plans, budgets, resource allocations, and benefits realization frameworks.
• Drive adoption of automation and AI solutions that improve operational efficiency, quality, customer experience, productivity, and scalability.
• Ensure alignment of automation initiatives with organizational strategy, governance requirements, security standards, and regulatory obligations.
• Establish effective program governance, reporting structures, and executive stakeholder communications.
• Lead global cross\-functional teams operating in Agile, Waterfall, or hybrid delivery models.
• Monitor program progress, dependencies, risks, and issues, implementing mitigation strategies to ensure successful delivery.
• Track and report key performance indicators including efficiency gains, cost savings, error reduction, productivity improvements, and business value realization.
• Facilitate collaboration among business, technology, operations, and vendor partners to achieve program objectives.
• Drive continuous improvement and innovation through the adoption of emerging automation and AI technologies.
• Provide thought leadership on intelligent automation and enterprise AI capabilities across the organization.

• *Key Responsibilities**
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### **Program Leadership \& Delivery**

• Lead enterprise\-scale automation and AI programs from initiation through closure.
• Define program scope, objectives, deliverables, success criteria, timelines, and governance frameworks.
• Develop comprehensive project plans, schedules, budgets, and resource strategies.
• Ensure projects are delivered on time, within scope, and within approved budgets.
• Manage multiple concurrent projects and interdependent workstreams.

### **Stakeholder Management**

• Collaborate with senior business leaders to align initiatives with strategic priorities.
• Build strong relationships across business functions, technology teams, and operational stakeholders.
• Communicate program status, risks, dependencies, and outcomes to executive leadership and governance committees.
• Manage stakeholder expectations and facilitate effective decision\-making.

### **Automation \& AI Enablement**

* Identify opportunities to implement

+ Robotic Process Automation (RPA)

+ Process Mining and Task Mining

+ Intelligent Document Processing (IDP)

+ Workflow Automation

+ Artificial Intelligence and Machine Learning

+ Conversational AI

+ Large Language Models (LLMs)

+ Generative AI Solutions

+ BI and Analytics Platforms

• Evaluate business cases and ensure initiatives deliver measurable value.

### **Risk, Compliance \& Governance**

• Ensure adherence to organizational governance frameworks, information security standards, and regulatory requirements.
• Identify, assess, and mitigate program risks and issues.
• Support audit, risk, and compliance reviews as required.
• Maintain program documentation and governance records.

### **Vendor \& Partner Management**

• Manage strategic vendor relationships and third\-party delivery partners.
• Support contract negotiations, performance reviews, service management, and issue resolution.
• Monitor vendor performance against agreed service levels and contractual obligations.
• Ensure vendor solutions align with business objectives, security requirements, and compliance standards.

### **Team Leadership**

• Lead and mentor project managers, business analysts, automation specialists, and cross\-functional teams.
• Foster a collaborative, inclusive, and high\-performance culture.
• Promote best practices in program management, automation delivery, and organizational change management.

• *Required Qualifications**
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• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
• 18\+ years of overall professional experience, including significant experience within the BFSI sector.
• Minimum 8–10 years of Program Management experience leading enterprise\-scale transformation initiatives.
• Demonstrated experience delivering intelligent automation, digital transformation, or AI\-driven programs.
• Strong understanding of insurance operations, business processes, and industry regulations.
• Experience managing geographically distributed teams and global stakeholders.

• *Preferred Qualifications**
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• Experience within the Insurance industry strongly preferred.
• Project Management Professional (PMP) certification.
• Agile certifications such as Scrum Master, SAFe, Agile Practitioner, or equivalent.
• Microsoft Power Platform certifications.
• Experience with Microsoft Power Automate and broader Microsoft automation ecosystem.
• Exposure to cloud\-based automation and AI platforms.

• *Technical Skills**
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• Robotic Process Automation (UiPath, Automation Anywhere, Blue Prism, or similar)
• Process Mining and Task Mining platforms
• Intelligent Document Processing solutions
• Workflow and Process Orchestration tools
• AI/ML and Generative AI technologies
• Conversational AI platforms
• Microsoft Power Platform and Power Automate
• Business Intelligence and Analytics solutions
• Planview, Jira, Azure DevOps (ADO), or similar project management tools

• *Competencies**
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• Strategic Thinking
• Executive Communication
• Program \& Portfolio Management
• Leadership and Team Development
• Stakeholder Management
• Risk Management
• Vendor Management
• Business Acumen
• Decision\-Making and Problem Solving
• Influence and Negotiation
• Results Orientation
• Collaboration and Relationship Building

• *What We Value**
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At Gallagher, we value individuals who demonstrate:* Integrity and ethical decision\-making

• Customer and business focus
• Innovation and continuous improvement
• Accountability and ownership
• Inclusive leadership and collaboration
• Commitment to quality and excellence

• *Equal Employment Opportunity**
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Gallagher is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.

Experience Level: Senior Leadership

Employment Type: Full\-Time

Travel Requirement: As required for business needs (domestic and international)

• *About you** **Qualifications:*** University Degree and minimum 5 years prior relevant experience, or equivalent experience.

• *Preferred:*** App development/programming
• Database design
• System architecture \& integration
• Communication and stakeholder management skills
• Root cause analysis
• Product development management
• Product portfolio management.

• *Additional Information**

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.* Competitive compensation

• Comprehensive benefits programs designed to support your well\-being
• Career development opportunities and ongoing learning
• A collaborative, people\-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

• *At Gallagher, we are dedicated to building an inclusive and authentic workplace.** If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.*Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)*