Senior Manager Collaboration SMTP SME

• *About M\&G India**

We are M\&G India, the strategic innovation and digital hub for M\&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M\&G is transforming as a business.

• *About M\&G**

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long\-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Lead ownership of enterprise SMTP gateways and secure email service ensuring the platform is secure, resilient and consistently delivers a high‑quality experience to colleagues across the organisation.

Act as the subject matter expert for Cisco Email Security Appliance SMTP Gateways and Cisco Secure Email Encryption Service, providing specialist guidance and direction to technology teams and stakeholders.

Support identity and access management processes, ensuring permissions, authentication and access models operate smoothly in partnership with the IDAM team.

Resolve complex service issues and coordinate incident response across internal teams and external partners and vendors to restore service quickly and effectively.

Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.

Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.

Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network functions to ensure aligned, end‑to‑end service delivery.

• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt.

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Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.

Should be able to manage team of technical engineers and lead at all levels.

Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.

Understand the risk and controls around the platforms.

Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.

Collaborate with peers across various levels for experiential learnings.

Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

Knowledge \& Skills (Core)

• In\-depth and proven expertise in enterprise SMTP gateway technologies, including secure email gateways, message transfer agents (MTAs), routing, mail flow controls, and SMTP protocol standards (RFC 5321 and 5322\).
• Extensive hands on experience of Cisco Email Security Appliance, Cisco Secure Email Encryption Service or equivalent (Proofpoint, Checkpoint, Mimecast), Microsoft Exchange Online Protection (EOP) and Microsoft Defender for Office 365\.
• Excellent troubleshooting capability of SMTP across distributed cloud services, hybrid environments, and multi vendor dependencies. Including mail\-flow issues, header analysis, TLS negotiation, message tracking, routing logic, security policy impacts, and leveraging tools such as PowerShell, Message Trace, logs, packet capture and analytics.
• In\-depth understanding of email authentication, including:

o SPF record design and alignment

o DKIM configuration and key rotation

o DMARC policy deployment, monitoring and reporting (RUA/RUF)

o BIMI

• In\-depth knowledge of email security posture, including phishing defence, antispam/antimalware, content filtering, impersonation protection, and secure relay design.
• Extensive hands on experience in designing, deploying, managing and optimising enterprise\-class SMTP gateway architectures, including HA, DR, load balancing, queue management, and capacity planning.
• Proven expertise in Microsoft Exchange Online, including mail flow, connectors, transport rules, journaling, hybrid configurations, mailbox provisioning and end\-to\-end service troubleshooting.
• Strong understanding of the wider Microsoft 365 collaboration ecosystem, including operational and configuration knowledge.
• Proven ability to analyse business and technical requirements to shape robust, scalable and secure collaboration solutions, ensuring strong alignment with enterprise architecture and security standards.
• Strong knowledge of M365 security, compliance and governance capabilities, including Microsoft Purview \- retention policies, mailbox audit logging, eDiscovery, DLP and risk based configuration.
• Strong written and verbal communication skills, with the ability to articulate technical solutions, risks and impacts to both technical and non technical stakeholders.
• Ability to create clear, high quality documentation including architecture diagrams, operational procedures, standards, and recovery playbooks.
• Strong problem\-solving and decision\-making skills, able to drive resolution and root cause analysis to mitigate against incident reoccurrence.

We have a diverse workforce and an inclusive culture at M\&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.