Senior Manager - Intelligent Automation

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role SummaryWe are looking for a techno\-functional Business Analyst who brings an all\-round profile: genuine technical fluency in Gen AI and Agentic AI, built through close involvement in delivery, combined with real prior experience working as a Business Analyst — requirements gathering, scoping, and stakeholder management. This is not a traditional BA position: the candidate must bring enough technical depth to sit with business stakeholders at the very start of an initiative and help make the call on where a use case belongs \- classic RPA/Python automation, Gen AI\-augmented automation, or a fully agentic AI solution while also carrying the requirements\-gathering and delivery discipline expected of an experienced BA. Hands\-on development skills are not required; what matters is solid technical understanding earned through delivery involvement, paired with genuine BA experience.

What This Role InvolvesLead discovery workshops with business stakeholders to surface automation, Gen AI, and agentic AI opportunities across processes

Own use\-case evaluation and technology routing at the front end of the pipeline — determining, with real technical grounding, whether an opportunity belongs in the RPA/Python automation bucket, the Gen AI \+ Automation bucket, or the Agentic AI bucket

Translate business requirements into clear functional specifications (BRDs/FRDs/PDDs) tailored to the chosen technology path — including data/prompt requirements for Gen AI use cases and tool, orchestration, and autonomy requirements for agentic use cases

Partner closely with RPA developers, Gen AI/prompt engineers, and agentic AI developers to validate technical feasibility, effort, and design before committing timelines to the business

Draw on strong technical understanding and prior delivery experience to challenge technical assumptions, spot scope creep early, and de\-risk delivery before it starts

Support QA/UAT with genuine technical fluency — particularly for Gen AI and agentic outputs, where validation goes beyond simple pass/fail scripting

Build and maintain a consistent intake framework, scorecards, and templates so use\-case triage is objective and repeatable across the wider team

Communicate technology\-fit recommendations and trade\-offs to business and senior stakeholders in plain business language

Track and report benefits realized across all three technology buckets, working with delivery teams to ensure the numbers hold up to scrutiny

Coach and mentor other BAs on how to evaluate and frame use cases across the automation\-to\-agentic spectrum

The CandidateThe successful candidate brings an all\-round profile — genuine technical fluency in Gen AI and Agentic AI gained through close involvement in delivery (as a technical lead, solution architect, embedded BA on a technical build, or similar), combined with real, demonstrable experience working as a Business Analyst. They combine strong stakeholder management, a structured approach to problem\-solving, and the communication skills to translate fluently between engineering and business audiences.

• *ExperienceTechnical fluency:** strong technical understanding of Gen AI and Agentic AI implementations, gained through close involvement in delivery — as a technical lead, solution architect, or embedded BA on a technical build — not just conceptual exposure or vendor briefings

• *BA experience:** demonstrated experience working as a Business Analyst — requirements gathering, scoping, and stakeholder management — ideally on automation, Gen AI, or agentic AI initiatives

• *Proof points:** demonstrable exposure to at least one Gen AI\-enabled automation solution and one agentic AI solution or pilot

Solid grounding in traditional RPA and Python automation delivery (Automation Anywhere, UiPath, Power Automate, or Python/VBA\-based automation) sufficient to recognize when classic automation is the right and sufficient answer

Track record of translating ambiguous business problems into structured technical requirements across multiple technology paradigms

Experience partnering with both business stakeholders and engineering/data science teams as a two\-way translator

Prior program/project delivery experience in a global organization; consulting or transformation background is a plus, but secondary to genuine technical fluency in Gen AI/agentic AI and demonstrated BA experience

Strong analytical and financial acumen to build the business case for a chosen technology path

• *Change / Leadership SkillsInfluencing and teamwork:** ability to influence others and move toward a common vision or goal; works effectively at all levels of an organization; a strong team player

• *Delivery discipline:** knows how to structure, staff, and manage workstreams to ensure clarity of expectation, timely execution, and successful outcomes

• *Analytical skills:** a structured approach to problem\-solving with a natural inclination for planning strategy and tactics; drives to the root cause rather than the symptom

• *Character:** perseverant and resourceful, flexible and adaptable in ambiguous situations, resilient with a forward\-looking, holistic approach

Technical SkillsIdentify opportunities for standardization, improvement, automation, Gen AI augmentation, or agentic redesign of processes

Own, contribute to, and deliver project tasks/activities required to achieve project outcomes on the ground

Work with stakeholders to build understanding and support for the recommended technology path

Collaborate across divisions, senior leaders, and support functions — often across geographies — to maximize benefit realization

Automation, Gen AI, and agentic SDLC implementation experience across the full lifecycle

• *Gen AI fluency:** working understanding of LLM capabilities and limitations, prompt engineering fundamentals, and retrieval\-augmented generation (RAG); ability to assess data readiness (structured vs. unstructured) and prompt/context feasibility for a use case; understanding of hallucination risk and output\-validation strategies; familiarity with major platforms and APIs (Open AI, Anthropic Claude, Microsoft Copilot, Azure Open AI)

• *Agentic AI fluency:** understanding of agent architectures — single\-agent vs. multi\-agent, planner\-executor patterns, tool/function calling, memory and state management; ability to judge when a use case needs autonomous, multi\-step reasoning and tool orchestration versus a simpler Gen AI \+ automation combination; awareness of the guardrails agentic solutions need (human\-in\-the\-loop checkpoints, escalation paths, audit trails); conceptual familiarity with agent frameworks/platforms (e.g., Lang Chain, Lang Graph, AWS Bedrock Agent Core) is a strong plus

Contribute to building a central capability for evaluating and delivering across all three technology buckets at scale and quality

• *Behavioral CompetenciesThink Big:** thinks strategically, simplifies the complex, solves complex problems, sees the big picture

• *Drive Change:** thrives on change, learning agility, intellectually curious, appetite for risk, digital drive

• *Helps Others:** builds relationships, actively collaborates, helps others succeed

• *Get It Done:** acts decisively, drives results, takes ownership, accountable, resilient

• *Business First:** focuses on customers and clients, strong business/financial acumen, JLL first

• *Inspire:** inspires others, creates vision and strategy, energizes

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well\-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.