Senior Manager – Operations Lead (Workday Reporting)

Posted date Jun. 01, 2026 Contract type Full time Job ID R\-253358 **Why choose AstraZeneca India?** --------------------------------- Help push the boundaries of science to deliver life\-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly\-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. **Who do we look for?** ----------------------- Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting\-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. **Success Profile** ------------------- Ready to make an impact in your career? If you're passionate, growth\-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. ### **Tech innovators** Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. ### **Ownership takers** If you're a self\-aware self\-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. ### **Challenge seekers** Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. ### **Proactive collaborators** Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. **Responsibilities** -------------------- **Job ID** R\-253358 **Date posted** 06/01/2026 **Job Title: Senior Manager – Operations Lead (Workday Reporting)** ------------------------------------------------------------------- **Career Level: E** ------------------- **Introduction to role:** ------------------------- ### **Are you ready to run a follow‑the‑sun operation that keeps Workday reporting detailed, fast and compliant across continents? Do you see yourself turning a sophisticated pipeline of BAU cases and HR Demands into on‑time delivery, high satisfaction and clean, reusable assets that power better workforce decisions?** ### **This role leads the day‑to‑day heartbeat of a global Workday Reporting team spanning India, Europe and Mexico. You will set clear priorities, implement quality and security standards, and ensure seamless handoffs so our partners receive accurate insights when they need them. Your leadership will convert backlog into outcomes, reduce rework, and keep SLA and CSAT metrics on target or better.** ### **Based in Chennai, you will coordinate 5–6 dotted‑line colleagues and partner with HR Services, HRBPs and approval authorities. You will guide the team through peak RPD periods, safeguard compliance during freezes, and cultivate continuous improvement that scales our service while protecting data and trust.** **Accountabilities: Operational Governance and Prioritization:** ---------------------------------------------------------------- * ### **Decide and communicate ServiceNow BAU priorities based on business impact, SLA vitality and team capacity, and allocate work coordinated among multiple global locations aligned to expertise.** * ### **Supervise backlog and cases approaching breach; intervene early to protect SLAs and customer experience.** * ### **Assess complexity of incoming HR Demands in Jira with leadership; delegate tasks accordingly and handle customer issues to resolution.** ### **Cross‑Regional Coordination:** * ### **Make sure follow‑the‑sun handoffs among Chennai, Lisbon and Guadalajara to maintain momentum around the clock.** * ### **Chair daily overlap calls to coordinate urgent transitions, support junior team members and ensure continuity through shift changes, holidays and absences.** **Collaborator Engagement:** ---------------------------- * ### **Serve as the primary point of contact for HR Services, GPOs and Demand Partners; provide clear status on critical cases and projects.** * ### **Set and handle expectations on timelines and deliverables; coordinate approvals with HRBPs and China ER/DPO as the need arises.** **Quality Standards and Process Compliance:** --------------------------------------------- * ### **Implement SOPs for report creation, dashboards, alerts and quality checks, including sandbox and production two‑stage reviews.** * ### **Uphold documentation and brief description standards; validate security and approval workflows before release.** * ### **Be responsible for monthly cleanup of temporary reports and unused schedules; direct twice‑yearly deletion of unused reports; supervise ownership and optimize report hygiene.** * ### **Supervise adherence to freeze periods during RPD and report on compliance metrics.** **Team Leadership and Development:** ------------------------------------ * ### **Run weekly operations reviews for BAU, demands, RPD updates and roadblocks; participate in monthly quality reviews with leadership.** * ### **Mentor team members during overlap hours; drive cross‑training and knowledge transfer.** * ### **Handle capacity and workload distribution; plan coverage for RPD peaks (September–February); balance BAU, HR Demands and RPD work.** * ### **Provide operational feedback to line managers and leads; identify skill gaps and support delivery of 2026 objectives while fostering teamwork and knowledge sharing.** **Process Improvement and Analytics:** -------------------------------------- * ### **Supervise important metrics including SLA adherence (95% target), CSAT (95% target), backlog levels and rework/reopen rates; analyze root causes and implement corrective actions.** * ### **Use dashboards and process intelligence to identify bottlenecks; recommend and pilot automation to reduce manual effort.** * ### **Partner with Continuous Improvement on transformation initiatives; update SOPs based on lessons learned.** * ### **Optimize tools and systems in partnership with ServiceNow; recommend enhancements, support tool implementation,…